Contact Center

Hello,Can someone please explain to me what each server and network device mention below function is in a call center environment.1.Peripheral Gateway2. Rogger/Logger3.CTI Server/ Dialer4.CVP media server5.CVP call server4.CVP operations Console5.Adm...

Hello,I am having an issue installing the agent desktop version 8 on a gateway laptop model 265M. Everytime I click on the setup.exe it starts the ctios setup but then it crashes on me and it shutdowns. The setup.exe is fine because I loaded it on ot...

I am trying to find the best solution for line monitoring from another IP phone. We currently have UCCX with call manager 8.6. Basically what I need to accomplish is the ability to monitor and pickup an extension from a remote phone. I have an agent ...

Hi,We heavily use the embedded browser component of CAD.  It works fairly well, but, efficency-centric users are having issues with the standard CAD hotkeys taking over for what would be normal web browser behavior.Our users are accidentally disconne...

Hello,Silent Monitoring is not working for one agent, I reinstalled the CTIOS agent desktop three times and still not working.  I had him use another computer with the same phone and still not working. It has Realtek PCIe NIC card installed and its H...

We are a Cisco Partner and have a EIM 4.3(2)ES9 integrated installation.Out of the box, the EIM e-mail address directory is automatically populated from the inbound e-mail return addresses for each agent.  For this contact center and outbound replies...

Hello allWe're running UCCX 8.0.2 and are trying to use our web based CRM from within the CAD Integrated browser. I've allowed pop up windows from the CAD workflow administrator, but when our CRM tries to open a pop up window, they are asked to log b...

Hi  AllI will summarize the problem here. We have only 150 IVR(CTI) ports and 8 PRI(210) in our call center. If all the IVR ports utilized, the customer calling next  would get ‘ number busy’. Is there any option to avoid this ‘number busy’ without i...

ICM version: 7.5 There are lot of warnings coming on the CUCM PIM1 from which one warning is mentioned below:11:00:52:741 pg1B-pim1 Trace: [  2492]Call::FindLocked by CID: 2130716800 failed to match call. 11:00:52:741 pg1B-pim1 Trace: [  2492]Telepho...

The error is, "Task:29000012458 AcceptStep: Trigger is not a ContacApplication Trigger".My impression, reading the documentation, is that the Accept trigger is ubiquitous in these types of scripts.What happens if I get rid of it?

Hi,it's possible launch an external executable (Es. .\smsclient.exe "3201234567" "SMSClient.exe Tested on %date% at %time%")  from script .aef (not from CAD)?