Contact Center

Hi Experts,I have strange issue with silent monitoring, the supervisor can’t hear call from CIT agent when they used CTI version 7.5.1 , but it can be hear fine with CTI desktop version 7.0 ….even I tried to upgrade the supervisor desktop to 7.5.1 or...

Is it possible to use Cisco Web view for UCCX or is there any tool that we can use to personnalise some UCCX reports?thanks

Hi All,When is UCCX 8.0.2 SU4 expected to be released?Is UCCX 8.0.2 SU4 going to be compatible with Windows 7 64-bit?Thanks,Lennie

Hi,in my contact center we have the requirement to overflow call from first skill group to second and then to third skillgroup.1: if call went to last skillgroup then it should show queued or abandoned in last skillgroup.for this we have done the cha...

This may be a simple question.  We used a consultant to create our contact center so I am unfamiliar with the setup.When, and how, is the trigger created to work in conjunction with the editor?  How do you change the trigger to a different line?  We ...

HiI have configured the presence AXL user to that of my cups username and everything validates okay. My CUPC client works fine and can view all contacts so the LDAP profile is correct.However, when I try to search for contacts within CDA I recieve th...

Good day everyone!We have  about 300 agents, who are using Cisco Agent Desktop and only 2 of them has the following issue. After successful login, CAD window minimizes and it cannot be restored. After ending CAD process and trying several times, CAD ...

Hi Members,Kindly clarify me on this please.I have a CUSP like the below config globallyserver-group sip global-load-balance call-idBut in my server group i have the below config looks likeelement ip-address x.x.x.x 5060 tcp q-value 1.0 weight 50elem...

HI there,Not being familiar with historical eporting I am wondering if there is a report that I could run to track our agents phoning a particular number? I have had a look through the various reports but none seem to show me what I am looking for.Th...

In the agent desktop there is a checkbox, "dial number as entered" that I want to be checked when the application is started. How do I do this?

Hi All,In the scenario I am facing an issue with the call recodingCall recording is happening, but the files won't have sound.... blank.. All agents recoding have the same issue.Checked all most all possible, still no way using UCCX 8.0.2.11004-12Any...

HiHow can I run a query with DB read step in UCCX to fetch information from DB only if the variable contains certain value[s].For example in SQL I would use the statement select * from DB where phone1 like '%234%' would return all records that contai...