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Hello I have a Lab of ICM 7.5.8 in mode duplex, I need to test the upgraded here, what recomendation exist for to do upgraded. I have side A with one PROGGERS servers and side B with PROGGERS server and another server for AW&HDS&Webview and another s...

Hi Guys,My Customer is having the following problem: Always that a new Agent is add, in the first login receive the message "The ID entered is not found", as solution, he restart the Service Engine. I Verified in the same forum that the problem can b...

Hey guysDoes anybody knows how to resolve this problem on UCCX 7.0?This problem affect all Cisco Agent, Supervisors Desktop application. Best regardsDaniel

Hi all, I am trying to load a CCX license and i get the attached error message. Could this be that the license in invalid or currupt? Please what could be the cause and how do I handle it?

We are using Cisco IPPCX (version 7.x).  If I configure a Cisco  Supervisor, is there a way that I can have him see all the calls that are in each queue?  I tried to make the Supervisor part of more than one queue and I was hoping that he would be ab...

I want to be able to specify a number e.g. 502-8475 in the script that would then be routed to specific skilled agents in a queue. The number specify will be forward by another PBX to the queue number so that numberr will not be the caller number but...

We have just installed an UCCE lab with the following topology:  1  Progger(PG,Router+Logger),  1 IPIVR   1 CM Cluster (PUb and Sub).  Since it is for lab purpose, I have only one PG point to Pub CTI Manager.I was asked to use the same pim pointing t...

I need to record a number of files in the correct format (CCIT, u-Law, 8 bit, mono) for a lab.  I'm fairly certain that Windows sound recorder does not record in the correct format.  Appreciate any suggestions on (free) tools I might use so that I ca...