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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Script Change

Hi my client has CCX 7.0 and they want to change the script so here is the situation. When the customer make a call they only have 2 options, 1. Alianza 2. Health. No matter what number the customer press the call go to the same call center. My clien...

UCCE7.1 outbound dialing sequence

Dear All,we have an outbound option and a calling list with multiple phone numbers for each contact in one line. With this setup the system calls contact1, number1 then contact2, number1 and so on. But we would like it to dial contact1, number1, cont...

gorbunovm by Beginner
  • 592 Views
  • 2 replies
  • 0 Helpful votes

Purge UCCX 5.0.(2) does not work

Hello,I have a issue when I tried to purge the database,It has 55% an interogation of database  work very slow. My trouble is that I cannot delete information of database from db_cra  from contact center aplication.All the best,Dan.

dan_gudila by Beginner
  • 1020 Views
  • 6 replies
  • 0 Helpful votes

Resolved! subflow for Holiday check

I created a subflow to check holidays via a xml file and I have the xml file and the test script and the sublow script created but I am not sure whereto put the sublow into the script at? Would it go under the menu before time of day? I have added th...

Resolved! Script Change Option Display

Hi my client has CCX 7.0 and they want to change the script so here is the situation. When the customer make a call they only have 2 options, 1. Alianza 2. Health. No matter what number the customer press the call go to the same call center. My clien...

UCCE 7.5: outbound vs. inbound

Hello, All!We have group of agents , who must handle outbound(with Outbound Dialer Option) and inbound calls. But, Outbound calls must has higher priority than inbound. For example:1. We have group of 10 inbound talking agents2. We have also 20 calls...

UCCX 8.5.1 Failover scenario

Hi All,Would someone please be kind enough to explain how the latest version of UCCX failover? We found that when the primary server fails, everythingfailover to the standby server correctly. The confusing bit is when the primary server comes back on...