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We have an ICM integration with CVP Serverwhere we are setting up user.microapp.media_server with value as "http://10.20.40.59:8080"Question 1==========Wanted to check do we need to set the IP address of media server anywhere in ICM Config(Apart from...

I am upgrading an IPCC 3.5 system to 7.0.1. We need to migrate our CDR on the IPCC. So we are going to upgrade to 4.0.5a and then to UCCX 7.0.1. In the upgrade documentation for upgrading from 3.5 to 4.0.5a we are supposed to use the 4.0 License Conv...

dagraham by Level 1
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  • 14 replies
  • 0 Helpful votes

Hello guys,I would like to now if it's possible to use any smnp monitoring tool with Cisco ICM 8.5 to monitoring the services status about PG, CTI Server, Router, etc.If it's possible what the name of the tool?Thank you very much

Zapparoli by Level 1
  • 666 Views
  • 1 replies
  • 0 Helpful votes

Hello,I'm having trouble with some IP Phone agents.  I have associated the phone with the RMJTAPI application user and subscribed the phone to the One button login service.There are lots of phones that are logging into the phone agent OK, just some o...

Hi,Are there any configuration examples on Cisco Callmanager express (Unified CM express) for intergrating with Cisco Unified Contact Center Express?  Having a hard time trying to find these details/sample configurations on Cisco.com.Thank you!-rya

ryabutler by Level 1
  • 992 Views
  • 2 replies
  • 0 Helpful votes

I have ICM 7.5.10I have a Contact Cetner group that wants to bill a client based on how many calls they transfer to them.  In the TCD table I am not seeing the number an agent is transferring a caller to.Is it there and I am just missing it?Is there ...

Hi All.we have faing one issue in Super visor voice monitering,monitering is working but some echo problems also some times one way voice only coming ,we are using uccx 8.0.2 Su4.Thnaks&RegardsRenji

renji joy by Level 1
  • 600 Views
  • 3 replies
  • 0 Helpful votes

Hi All,We planned to install the ICM 8.5 in  Windows 2008 R2 servers . Since we don't have the direct installer for 8.5 , install the 8.0.1 & update 8.5 patch.During the 8.0.1 setup we got the WMI installer error message.We ensured that SNMP service ...

Greetings,I have been asked to allow agents to select the contact queue they will take calls for at login. I have looked through the community and believe it is not possible. Has anyone been asked to do this and got it to work?ThanksSent from Cisco T...

Hello everyone.I have a question.Is possible that from CUCM to CVP have two sip trunk at same time to work with different resources of CUCM.ipphoneA>CUCM>Sip Trunk >CVP10.10.10.10                         MRGL_X                         MRG_X          ...