Contact Center

I have ICM 7.5.10I have a Contact Cetner group that wants to bill a client based on how many calls they transfer to them.  In the TCD table I am not seeing the number an agent is transferring a caller to.Is it there and I am just missing it?Is there ...

Hi. I need to know who I can enable Voice monitos start button in Cisco Supervisor Desktop 7.5.1.Regards

Does anyone know if it is possible to import a certificate into the Java keystore within UCCX 8.5?  We are currently using 7.01 SR5 and have a pay by phone application that uses SSL to communicate with our billing system.  We had to use the keytool c...

Hi All.we have faing one issue in Super visor voice monitering,monitering is working but some echo problems also some times one way voice only coming ,we are using uccx 8.0.2 Su4.Thnaks&RegardsRenji

Hello,I need to know which APIs are available for CUCX. I have found UCCXCTI, but I think this API is indicated for call proccesing. What about e-mail, for instance?Thanks!

Hi All,We planned to install the ICM 8.5 in  Windows 2008 R2 servers . Since we don't have the direct installer for 8.5 , install the 8.0.1 & update 8.5 patch.During the 8.0.1 setup we got the WMI installer error message.We ensured that SNMP service ...

Hi All,In our new duplex set up, the idle side pgagent is showing "Out of service" instead "Not Active". But when we shutdown the active PG service, the other side will become active without any problem. Is this the expected behavior? We have 8.5.2 s...

Hello everyone.I have a question.Is possible that from CUCM to CVP have two sip trunk at same time to work with different resources of CUCM.ipphoneA>CUCM>Sip Trunk >CVP10.10.10.10                         MRGL_X                         MRG_X          ...

Hi,I have just configured UCCX 8.5(1)SU2 Enhanced with agents using CAD 8.5(1).When a call arrives at an agent they get the display below:Notice that there is no information about CSQ, Skill or Route Point as I remember being displayed in older versi...

UCCX 8.0I want the caller to put in their barcode number into a script. I then want to take that number and display it in CAD, CAD-BE and IPPA.Even better, I'd like to enter it into a web page and bring up the caller's details.I understand this is do...

Does anyone have a link to the UCCX Recovery disk for version 8.5? I cannot find it anywhere on the site.

Dear,is there anyone that can point me in a good direction to get the salesforce/uccx integration working?I have the attached document as a starting point, and am able to create workflows.The issue I have this that I have no experience with Java meth...