Contact Center

Hello everybody,Can anyone appoint me a link or a ftp server to download EIM and WIM installation package?At this link: http://tools.cisco.com/search/JSP/search-results.get?isNavigation=true&strQueryText=eim&strSelectedModifierValue=cdctask%3A%3A%5E%...

The microsoft site does not list 32 bit Windows Server R1 SP1 as available anymore.  Is SP2 ok for QM 8.0 Monitoring and Call recording server installation?

Hi,I want to install Cisco Contact center demo version to see if our clients like it. Can anyone please tell us from where I can download the Contact Center file because I read it needs a DVD or an iso image to install Contact Center.Thank you for yo...

Dear all, we are using single cisco 3845 gateway as Ingress as well as vxml gateway . Can you provide any documentation regarding the call volume capacity this gateway can handle. We have deployed this gateway in a UCCE parent- child  model.

I'm working with CUCM 7.1.5 and UCCX 8.0 and have properly configured the TAPS on the both sides. When I dial the Route Point number, the caller hears dead air. The caller hears no  ringback prompts, such as a busy tone or an engage tone. When I have...

We've been asked on a couple of projects now if it's possible to run JUnit tests against Java code that's built for CVP call flows (such as the Java code for custom elements or class-based decision or action elements, etc.) Has anyone been able to do...

Dear All,Customer is using ICM 7.5 and CVP 7.0 using win 2K3 server.Recently system faced a problem which was related to windows. Microsoft TAC looked at the issue and recommended windows to be updated with hell loads of patches. Currently windows au...

hi,After i login to ccxadmin it redirect me to a blank pageany body expericing the same issue

i have a serious problem on my IP phone 7911g that it doesn't supportconfiguration network and every second it has a message configuring Ip &configuring cm list pleas---Posted by WebUser Omar Saleh

Hi, When trying to read a vxml file from the document repository in voice browser element I am getting the following error%MIVR-SECURITY_MGR-2-SECURITY_VIOLATION:Security violation: Permission Name=/opt/cisco/uccx/<,Permission Action=read,Application...

Hi,Running UCCX 8.5.1-10000-37 in a HA mode.Currently we are facing Voice Recording/Silent monitoring issue. So TAC suggeste to upgrade the UCCX to 8.5.1-SU2 along with the COP file installation.Can the below mentioned process for upgradation will wo...

Hello,Is it possible to let the agent transfer the call back to the IVR to the last menu the customer was listening to.Amer

Hello,Is it possible to configure the CVP to have my IVR.Which means that i configure a menu for me specifically so whenever i call the IVR i will find my own menu ?Amer

Hi,i have an problem with the IP Phone Agent at CUCM 8.6 and UCCX 8.5. I configured the Phone Service at the CUCM and subscribed it to the 7970. But the Phone only show me the "No Services Configured" when i press the Services Button.I opened the lin...