Contact Center

Hello all,We'd like to implement IVR feature for Call Center. Requirement:- when customer call to Call Center, after conversation complete (between agent and customer), agent will ask customer whether they have time to provide feedback or not. If yes...

I am using Cisco Agent Desktop ver 7.5(1) and Windows 7 (32 bit ). While tyring to open Postinstall .exe from  bin folder I get the following error message :"The procedure entry point NetApiBufferAllocate could not be located in the dynamic link libr...

Hello I have this scenario ICM what the best way to do upgraded from ICM 7.5 to ICM 8.XServer1           Server2                   Server3                                                 Server4ProggerA          ProggerB                HDS/Webview (H...

Dears,We have CVP 8.0(1).CVP reporting server is up and getting statistics but these statistics are not written is the database so I am getting empty reports from CUIC.Any idea what could be behind this issue?Thanks

Hi, All.I'm looking for CTI driver to connect Cisco Unified Contact Center Enterprise with Siebel. There is a restriction for native cisco driver - it work only for Windows OS. But Siebel Communications server running on IBM IAX 5.3May be someone alr...

The current version of the document does not take into account the Linux appliance file structure and access permissions.The version I am trying to create has a "Create XML Document" step followed by a "Get XML Document" step that results in a succes...

Dear Networkers,I have a question concerning the capacity ICM Parent Child deployement :For one UCCE Parent how many UCCE Child can we deploy ? What is the max capacity for one UCCE Parent to support UCCE Childs ?Is there a tool that can be used or a...

Hi All,I'm implementing a UCCX 8.0 IVR application to be integrated with Oracle 11g database. I have a requirement to call some packages on the Oracle database to retrieve some values and integrate it with the IVR script.Is there a way to call Oracle...

I have 1 supervisor and that supervisor needs to see the agent logs under each individual agent name but for some reason there is nothing being reported there. If an agent takes a call or makes a call, inbound or outbound will appear under the agent ...

Hello,Does anybody have issue with contact center script editor when you try to open or load a file takes about 5mins to load?Thanks,IP