Unified Communications Infrastructure

Hello All, I was hoping someone might be able to help me with using this RemotePhoneControl java application...? The one created by Singlewire. I followed all the instructions setting up the User and SNMP settings to get this working, and it DOES w...

Dear Cisco Team, I have a pri  e1 connection With Number  0484 27966xx. When i call to this number from my mobile showing busy status.I am not getting inbound calls to my cme router. Outbound call are going without isssues. Any one knows what exact i...

I have a total of 3 branches.  I'm trying to merge 2 branches into one. Branch A has no phone service but the gateway was setup for phones prevously in call manger and UCCX.  Branch B, I'm going to move the 2 voice circuits to Branch A.  Branch C, th...

We have a client, who upgraded Unity connection from 8.5 to 10.5.2 recently.    After awhile, some user report that the deleted messages are coming back to their mail box.   This client has not setup single inbox.  So Exchange synchronization shouldn...

Hello All, Devices: CallManager: v10.5(2) Router -- ISR-4321: IOS-XE 03.13.04.S --- IOS 15.4(3)S4 Switch -- 2960X: IOS 15.0(2a)EX5 IP Phones: CP-7941G We recently swapped out the old Router in this location (*i.e. an 1861) with the Router/Switch de...

Using CUCM 8.6.2 and CUBEAC 9.1.1.10 in a virtualized environment. Recently after having some directory issues which TAC was able to assist in resolving. Our voicemail pilot 81000 is not being contacted when the receptionist phone 7965 does not answe...

I've added a new user in Cisco UCCX (an admin role).  the user is able to login but cannot access anything.  Under the normal headings (ex: System, Tools, etc,) nothing comes up. What am I missing? please help! - Confused Workforce Analyst

Hi All,I am in the midst of a staged migration between MS OCS 2007 R2 and IM and Presence (9.1.1.41900-1), and have configured Intradomain Federation as an interim for the migration.I have followed the migration guide line by line, and have bi direct...

We are migrating to SIP- AT&T Flexible Reach. I have a question in regards to users that move from one geographical location to another. Many times these users want to keep there same DID from different states. Is there a best practice for the manage...

Is there an integration between Skype for Business 2016 and CUCM in the same fashion as CUCILync? I've tried with 10.7, but I can't get it to work as expected. The two clients act in a very un-integrated way, and are not "joined together" as in previ...

Hello - I have a question regarding my IMP publisher on my Cisco UCS220. About a week ago I had to shutdown all of my vm's on this host to replace a faulty hard drive. Actually I didn't have to do that just for the drive, I had to shut down the ucs22...