Contact Center

Hello gents,We have ucce solution with cvp on version 7. The requirement is to play back the person/doctor name sent by the backend sap system. I believe To playblack this name we should have external tts server. Can anyony plrase advise on the tts i...

Hi I need implement the function of email in UCCx 7 premium . As used IMAP and SMTP, I wanted to know how it works, where the information stored in the agent or if always keep the information in the server, if encrypted or not, etc..thanksJulio

I have a script which gives the caller the option to dial by extension anytime. I know that there is a Dial by Extension menu in Cisco Unity Express Editor that allows for this functionality. Is there anything similar to this in Cisco Unified Contact...

We're migrating to UCCX 8.0.2.11004-12 Friday night.  Upon testing CAD-BE ( with IE 7, https://x.x.x.x:6239/cadbe/CAD-BE.jsp ) call center agents are being told Java 6.24 needs to be installed.....even tho Java 6.24 is already installed.  Is there so...

Hello,Our Customer has come up with a new requirement to be done on UCCX.To enable ‘Product Activation’ by means of IVR. Details of the requirements are below.1.       Customer calling in will be prompted by IVR to enter the 8 digit Customer code.2. ...

Hi Folks,     I've been troubleshooting an issue with Cisco Supervisor Desktop recently where some supervisors do not see the Inbound and Outbound calls listed under the agent in the tree.  The version of CCX is 8.0.2.11002-3 Premium with CSD as 8.0(...

How to change the UCCX workforce password for uccx8, i'm integrating QM + UCCX but the QM is asking for a password that i don't know.please help.the password is for user uccxworkforce

We have several different queues and one of them is extremely busy constantly, is there a way to prioritize a call coming in from one of the other queues even though the other calls have been waiting longer?  I saw another post and I placed a "Set P...

We have a need to turn off the automatic update ability for UCCX 5.0 desktop agent. As we operate in a restricted environment and desktops do not have elevated privileges. Any idea what flags / registry attributes etc we can turn off to stop the auto...

Hey Guys,So long story short, I've been thrown into a project where they are wanting to use Crystal Reports version 11 to pull from the UCCX Historical Report system. Since I've never heard of UCCX till about an hour ago, I was wondering if someone c...

Hello I need help, I have uccx 8.0.2 but I need to connect to sql 2008, I know that I need this driver Microsoft SQL Server 2008 Native Client, but I know where I can to download this drivers.can anyone help me?Thanks