Contact Center

Hello, I need to make a script with Expected Wait Time, example:You have to wait x time to be connected to an agent. Can you guys give me a script sample?Regards

Hi folks, I am looking for monitoring solutions for our UC environment (CUCM with PCCE, Unity, etc).  We already use Solarwinds for network and systems monitoring so I would like to add the Voip and Network Quality Manager module for general UC infra...

Hi, I recently installed Quality Manager 11.5 and for the most part it was successful; the calls seem to be recorded and I can listen to them on the Quality Manager interface. However, no alerts are being generated which means I cannot download the c...

Unified CM Telephony Subsystem is out of service in cisco uccx 11.6 publisher server. Same is working on Subcriber in HA.  

We are wanting to install two External AW-HDS-DDS on ver 11.0(2) UCCE. We want to use them as AW's and to allow access to these servers from external reporting sources. I have only been able to find the PCCE installation guide. Is there a installatio...

Hello.I need dial the internal extensions in any time within the script.Currently the call enters to the script and after welcome message there is a step "GET DIGIT STRING" so that the person that calls enter the four digits of the extension known. T...

Hi everyone, I have what I hope will be a simple question.  I want to transfer a customer out of my contact center to another system.  I can only transfer via PSTN, And the provider is a European SIP trunk provider.Is there a way in an ICM script to ...

I have been away from UCCX for about 5 years. I am more than happy to have it back. For the life of me I can not remember how to announce the place in queue using custom recorded messages. I get the Reporting Stat just fine. Playing the intro and the...

Hi, I hope someone can help, I have uccx 11.5 deployed with a standard license but i have 2 problems that i need assistance with. The first problem is that we are trying to run a script that does called number manipulation which doesn't work with the...

Hi guys! We are trying an application with HTTP trigger. This is the call flow: HTTP Trigger (http://server.domain.com:9080/AlertDialing1) --> Application UCCX witch script (attached) --> Calls to "CalledNumber" --> User listen a Prompt If the "Calle...

Is there any way to jump to another node within a script, without using line connectors?  I am working on a large script where the same information is repeated in different places, and using line connectors is getting quite messy and confusing.  Anot...

Hello Experts, would like to understand if the following can be achieved for ECE 11.6 1. Delete the mail from the mail server after the mail is downloaded to the ECE via POP3.2. Using Custom Port for POP3, instead of 110, used port 10110? Regards

Hi everybody!I try to use user prompt at CCX scriptI created new folder ..\ru_RU\PRM_VKS and place prompt Welcome_vks_PRM.wav  I used Play Prompt with variable - Advertismet1When I used  defined Advertismet1 as P["PRM_VKS\"+"Welcome_vks_PRM.wav"] all...