Contact Center

I am running version 11.6 UCCX and need to update the password for the uccxhruser as, if it was ever set, no one previously in my position recorded it. From what I can tell, a password change of the uccxhruser account would automatically update for U...

I want to run cuic reports using agent id instead of the agent default firstname.last name. Can this be done by editing anything in the value lists?How can i do it using stock reports.Or is this going to be custom reports?

Hi Team,   A agent is assigned to attributes x,y.In some special occasions if the agent is assigned an additional attribute z.At that time agent should get calls only on attribute z.   If Z is removed then agent should get calls from x and y.Is there...

Hi all,   I made a configuration for separate all informations between two teams. The Reporting User's team1 must don't see the Agent Name of team 2. I create two Reporting Users Group, and two collections in the value list UCCX_AgentName. I desactiv...

Hi   I've been struggling with the problem for a while now, and I'm curious if anyone else has experienced this.   When a Contact Center agent reset their Active Directory password, they can't login to Finesse for upwards of 20 minutes afterwords. Wh...

We recently upgraded from UCCX 10.6 to UCCX 11.6.1   If I run a report in CUIC, it shows the dates in the correct Australian format DD/MM/YYYY.                     When I export them it also shows in the dates in the DD/MM/YYYY format:              ...

I have had two instances of users unable to sign into Finesse after restarting their PC from a freeze.   The user's are signed into Finesse and working fine, but for an unrelated reason their PC freezes. After restarting the PC they go to sign into F...

Hi, Can some one help me to fix that issue? Agents are in ready status, however call waiting in queue since 16 seconds. Please find attached screen shots    

Hi Is there a matrix that shows which features are "missing" in the new ECE solutions when comparing it to the previous EIM/WIM solution ? Henrik

Hello to all! I have a question about the usage of XMPP. I am trying to connect to XMPP via TCP, it works but when I connect with an agent's agentID and password I can subscribe only to this user's node, it doesn't "see" any others. I tried to make t...

Agents are all CAD.  Finesse is not in use in the environment.  Customer has a UCCX 10.6 installation with the AXL list setup as: Publisher Subscriber JTAPI and RMCM server lists are set up as: Subscriber Publisher   Customer has found that if the CU...

Hi  We have only one agent that is not recording, we disable the windows firewall and disable the antivirus and it is still not recording. This is the only message displayed in the logs from agent machine:   2018-09-13 09:22:53:600 INFO STD0004 Clien...

 Hi Team,   We have an issue when someone dials from a conference room Polycom phone to a queue. A call from the conference room phone to the queue can't be answered until it rings three times. We have been told that this happens when an agent answer...