Contact Center

I'm getting "Log on failed - Invalid User ID or Password" when trying to log into the UCCX Administration page on an 8.6 system. I have run the following reset commands in CLI but am still getting the same login error:   utils reset_application_ui_ad...

Hey everyone, I am working on a dashboard for a daily health check that we do for all of the systems we support.  For UCCE, we have someone log in to each server every day and run different things like OPC_Test to validate the A sides of PGs/Roggers ...

Hi, I'm configuring SocialMiner within UCCX 10.6 and I wondered if there was a way to change the email address that replies to the external customer appear from. For example the agent account has to be created in the form username@domain and this is ...

I have UCCE 10.5 with CAD 10.0 and CSD 10.0.  I have one agent that appears and disappears from the Supervisor's desktop.  He also disappears off of chat.  I have re-associated his phone to the PGUser, reset the CTI service in UCM.  I don't know what...

I am trying to ask my callers if they want to go to survey after call or not.   Press 1 - For survey after call   Press 2- for no survey after call     Without having to do some many scripts can I accomplish this in the script I already have?   Any t...

Hello i am attempting to deserialize ccx scripts and i am starting to get stuck towards the begging the deserialization process. I seem to be able to get through 3 loops on DoublyLinkedList.readObject and then fail on the pass that reads "com.cisco....

Dear All,   Currently we are running an PCCE 10.5.2  Due to capacity issue we are planning to setup Fresh UCCE 11.x setup.   Below is my plan for UCCE .   UCS staging - New UCS and ESXi Installation , License addition , Vcenter creation . etc..VM’s c...

Hello, I am curious about what would be the best approach to the following scenario:   Two geographically different clusters (CUCM,CCX). ACD calls originally destined to cluster 1 should route to cluster 2 and vise versa in a fail-over scenario or du...

UCCX 10.6   In our environment if an Agent is running Internet Explorer and closes down IE while still logged into Finesse, they will stay logged in and won't automatically get logged out until around 3 minutes has passed. The same happens with Firef...

We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop.  Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task ...

Looking for a way to have an agent controlled Outbound Dialer.  I know the UCCX has a preview outbound dialer campaign you can setup.  I setup a test campaign and it worked as anticipated.  Is there a way for the agent to control when the are present...