Hi, I have my contact center agent making outbound calls on IPCC extension. it is not a campaign but normal outbound calls on the extension. the recent call history live report shows all the calls and states whether it is answered or un answered. is ...
Forum Posts
Hi all, does anyone have installed uccx 11.6 in production. what is your experiance?i have CCX 11.5.1SU1 in production and am hitting the below bugCSCve59882 : UCCX: Last Agent 'Not Ready' State Is Set By Finesse Server When Agent Goes Off-Hookthis i...
I am looking for a way to create a generated prompt that will have upper case, lower case, numbers and special characters in the string. Is there a way to do that so it plays it back correctly to the caller? This would be a randomly generated passw...
Resolved! UCCX Licensing Newb
Hi, I'm looking at the licensing requirements for HA. I know you need software licenses for both UCCX servers and the HA license to go along with it, but with UCCX licensing being based on maximum concurrent agent seats- let's assume I have 50 agen...
Hi, We are receiving the error "calls has failed because resources not availble.Please wait a moment and try again" in the agent desktop as CTI warnings. How to solve this issue. Regardskrishna.
Hello, In Turkey we have been using constantly summer time for last 2 years. That cause Contact Center Express' Scripts fail because system put back the time in october 22. We have handled with this problem by changing time in scripts up to this ti...
Resolved! UCCX 10.6 Finesse Tomcat service Restart
UCCX 10.6 / HA - I want to restart the Finesse Tomcat service. Can someone tell me what are the disruptions / impacts ? -Will the agents get that "lost connection to server ... " while it restarts? -About how long does it take ? (not sure what ...
Resolved! Demo license UCCX 11
Hi, I want to install UCCX 11 for demo, and normally when open the iso file with 7-zip you can find a directory with demo license I have iso: Bootable_UCSInstall_UCCX_11_0_1_UCOS_11.0.1.10000-75.sgn.iso But there is no "demoLicense" directory Any id...
Resolved! Why UCCE is not moved to Linux ?
This Days i am studying UCCE as I Moved to New Company which is Contact Center Provider. and i was surprised when i knew that UCCE as Product is Based on Windows but after some time thinking about that , i remembered that CUCM and UCCX was Based on w...
Resolved! Wrap-up text in UCCX 7
Is there a way to allow agents to enter wrap up information as text to the calls? Our Service Delivery manager wants his agents to enter the incident/request reference number to each call.I know this can't be done through wrap-up codes but has anyone...
Hi, Aw Server - We have upgraded Java from 121 to 161 version and Apache Tomcat from 7.0.68 to 7.0.82, post to which we were not able to bring the Tomcat Services Up. We even roll back the version change, still same issue. Has any once faced this...
Resolved! UCCX CLI Command
Hi Everyone I wanted to know is there a command that I can run from the CLI to see how many current agents I have logged into Finesse and I running UCCX 10.6.1, thanks in advance and I look forward to your reply. Eric
Dears, We have a PCCE system version 11.5 I would appreciate if someone can share the best practices to monitor the PCCE system, (SNMP, ..) Thank you in advance. Lara
Recently upgraded form UCCX 8 to 11.5. Since then we have had a problem with a script that uses the User Authenticate step.The step looks like this:AdminUSER, Type = User, Value = nullstAdminUser, Type = String, Value = "ccxadmin"stEnteredPIN, Type =...
Dear All, I am getting the below error on Logger -A CLGR logs. Sync is happening on both the Logger and synchronize the data from B to A and restarted both the Logger service but still clgr process keep on getting restarted on Logger A . Dum...
