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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Does anyone know if Cisco/eGain has worked out the kinks with allowing UCCE integrated agents to send outbound EIM emails while on voice calls? We're on EIM version 11.2 and still seeing this road block. This old discussion states "Multitasking betwe...

Hello Everyone, We have deployed UCS BE6k (HA) over which there are several VMs running. UCCX 10.6 (HA) CUCM 10.5 (HA) IM&P 10.5 (HA) We are  planning to change DNS IP in mentioned  applications ,post that the licenses will get invalid . Can anyon...

I want to change ANI(calling number) before transfer the calls to the voice mail.  Is there a Step in the CCX editor i can use to change ANI?Depend on the DNIS number CCX received, i want to change the ANI as the DNIS number and send the calls to the...

vatter by Beginner
  • 4 replies
  • 0 Helpful votes

Hello , I am trying to install UCCX 11 version in LAB before to install the same in the Customer setup... Stuck for the Demo to get the Demo there any way

sameermunj by Beginner
  • 2 replies
  • 0 Helpful votes

Every once in a while we get the above error- it suggests that an agent DN has been allocated across two phones however this is not correct. Last week the agent was working but now stopped. The difference is that they moved between different computer...

iptuser55 by Frequent Contributor
  • 1 replies
  • 0 Helpful votes

Hi We have UCCX 10.6 and have a problem that occurred recently. The services change state to partial every morning at specific time and after this disorder some of the technicians can not login to their agents because of JTAPI error. This problem sol...