Contact Center

Does anyone know if Cisco/eGain has worked out the kinks with allowing UCCE integrated agents to send outbound EIM emails while on voice calls? We're on EIM version 11.2 and still seeing this road block. This old discussion states "Multitasking betwe...

Hello Everyone, We have deployed UCS BE6k (HA) over which there are several VMs running. UCCX 10.6 (HA) CUCM 10.5 (HA) IM&P 10.5 (HA) We are  planning to change DNS IP in mentioned  applications ,post that the licenses will get invalid . Can anyon...

Unable to download calls, When I click on export, the AQM asks for the format – after selecting the format, nothing happens.  Can any one please assist ....

I want to change ANI(calling number) before transfer the calls to the voice mail.  Is there a Step in the CCX editor i can use to change ANI?Depend on the DNIS number CCX received, i want to change the ANI as the DNIS number and send the calls to the...

Hello , I am trying to install UCCX 11 version in LAB before to install the same in the Customer setup... Stuck for the Demo lic.how to get the Demo lic..is there any way

Hello, Since having migrated to a SIP outbound dialer from SCCP, we're noticing a large percentage of voicemails/answering machines being transferred to agents and categorized as a call result 10 after CPA is done on the gateway. Has anyone using a S...

Every once in a while we get the above error- it suggests that an agent DN has been allocated across two phones however this is not correct. Last week the agent was working but now stopped. The difference is that they moved between different computer...

Hi We have UCCX 10.6 and have a problem that occurred recently. The services change state to partial every morning at specific time and after this disorder some of the technicians can not login to their agents because of JTAPI error. This problem sol...

Hi, Good Day. We try to run the SQL query found on the CUIC. We just copy the query on the CUIC then paste it on the SQL database. However it is not working. Kindly advise if its feasible to directly copy paste the CUIC query to the SQL database of ...

  Dear All,    UCCE IPPA configuration assistance , I have followed the below link and did not work .   http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1101/admin/guide/CFIN_BK_C993E181_00_cisco-finesse-...

Hello Peps, I am looking for some help on how to setup UCCE mobile agents for Call Recording with Cisco Mediasense which is integrated with Nice 4.1? I did not find a proper reference. Appreciate your response! Thanks & Regards, Siva Venkatesh Arco...