Hi everybody
I´m deploying UCCX v11. Everything seems to be working fine, but when I try to log to UCCX Expresse Reporting, the labels appear as in the java code. I tried restaring the servers, and services, but still the same issue. Reports show th...
Dear All,
We have requirement " Show the Callers wait time in Finesse agent Desktop ,Once agent answers the call)
UCCX 11.5 enhanced
I have tried the below script ,But wait time display -1 in finesse agent desktop
Please suggest .
Regards,
...
Hi,
We have UCCX/CUIC running on version 11.5.
We would just like to know if there is a default report wherein we can see individual waiting/queue time of a caller for the CSQ that was choose.
For example,, I have call their contact center and pre...
Hi,
On a UCCE environment, we are transferring calls to an external call centers through "rfXXX". and the same external number was documented as its been doing hairpin transferring. I think we cannot see any info regarding this on ICM.
Can some on...
hey hi folks,
Please suggest... am installing PCCE 11 and facing these error "Error occurred: The request reached the server but it took too long to respond. Try reloading the page." This error pops-up while initializing PCCE Deployment step.
Below ...
Hi All,
Is there is any API's for uploading contacts in outbound compaign? We need to upload contacts automatically to the outbound campaign for every 5 mins. Is it Possible?
Kindly Suggest Me a Way
Thanks in Advance
Hey
I have seeing a few scripts that creates a queue loop outside the Queued branch of the "Select resource step". For example, when caller is send to the Queued branch (because no agents are available) , script has a Goto step that send caller to s...
We are trying to publish RDweb site through our ASA VPN portal. I get the errors i have attached when testing the bookmark. Has anyone ran into this issue? Any input is apprecaited.
Requirement:
Call calls (Calling Party A) into an Script which plays an IVR Menu (no problem)
User selects an option which does a consult transfers to an external number to "Called Party B" (no problem).
Using Consult Transfer if the transfer fails ...
Hi everyone,
I want to create a hidden menu above Main Menu - to allow user to activate or deactivate it themselves for special project. Any idea how to write it?
Thanks
AT
Hi We have noticed that DTMF is not working with UCCX, Call flow ->PSTN (SIP)-> CUBE - (SIP)-> CUCM - > UCCXUCCX DTMF is working with IP Phones which are registered with CUCM, But not working with PSTN incoming calls, also we have Unity Connection, f...
Hi there.
Is there a way of force opening and closing a CSQ by dialling a specific extension number?
Would like to set up an "Emergency Number" for our call centre so when they have to evacuate the Tl can just dial a number and it auto closes a speci...
