Customer has UCCX 9. They want their customers to send SMS text messages that can be answered by agents as return SMS messages. Can this be done with UCCX and if so, what product would you use in order to make this work?
Dears,
Hope my e-mail finds you well keeping.
I have a cucm 11.5 and uccx 11.5.
I did many incoming script for Arabic and English for currency,date,time,etc...
When using the function “ created generated prompt number” and change the gender option...
Hello All ,
Is there is a permanent way to free space from common log partition without using RTMT
Total Free UsedDisk/active 26631156K 14591220K 11765016K (45%)Disk/inactive 26663148K 25110692K 176200K (1%)Disk/logging 92746972K 8912K 87950692K (1...
Hi,
we have UCCX 11.0 with premium license. we create agent base outbound dialer in uccx for direct preview ( which is working fine), progressive and predictive ( which are not working). For predictive and progressive, call is initiated and when cus...
Hello Frnds,I have a question came up.My customer has Temenos banking solution and they want to integrate crm of the banking solution with UCCX(they understand that we cannot do any CTI development in UCCX).Now they already have database and they hav...
Hi,
Any one can help me how we can integrate cisco UCCX with Oracle RN CX cloud service with details. I have document regarding this for Avaya Aura Call Center Elite.
Thanks
Shibly
Hi,
So since today when I want to open Subsystems > RmCm > Resources nothing shows up and the browser just tries.
Where can I see logs for this?
Thanks
My boss wants to be able to get an alert if we start to experience a certain amount of abandoned calls. Basically lets say if we hit 5 abandoned calls an email or some sort of flagging would let us know that we are starting to take abandoned calls. O...
Hello, I've come to a dead end trying to determine whether or not using a 3rd party tool(CRM Connector in this case) will consume an additional Finesse license.
The exact scenario is:
1) CCX agent is logged into Finesse desktop
and
2) CCX agent is ...
Hello,
When I run the Abandoned Call Detail Activity Report the ANI displays the number that transferred the call to the queue. Is there a way to have the report show the original calling parties number?
In this particular case a call comes in fr...
Hello,
After go over few articles about the virtualize Cisco UCCX I would like to know the experience about version 8.5.1.11002-22. I have read in this article http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express#Unif...
Hello GroupIve been looking for some type of salesy video that gives on an overview of Contact Center Express, what it does how it looks and what kind or reporting is available but cant seem to find anything I like.Does anyone ahve any suggestionsRic...
