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Hello, We have ucce version 8.0 and I updated the agent id on agent which still showed its old agent id on cisco supervisor cti toolkit, so I deleted the agent completely and recreated but still showing the old agent id in supervisor desktop cti too...

Has anyone ever seen when a Cisco Call Manager end user can transfer calls but when they log onto CAD they are unable to transfer calls?

I am attempting to install WFM v11.5 and receiving an error.  Opened a TAC case and was referred to Calabrio.  So far neither is attempting to resolve my issue.  I am installing the software on a server with the SQL offboarded to another server.  I h...

Dear All, I am facing an issue with IPCC agents login. Mostly on every week, my agents does not work. On Cisco IP phones, I am seeing error " Selected IP phone Agent service is not active" on the phone". Please select another service. while checking ...

Hello, Moving from UCCE 8.5 to 11.0.  I currently have Call Studio working on Server 2008 with all my other admin tools working just fine. I'm standing up a new environment for 11.0. Cisco document on installing Call Studio still says Windows 7 or Wi...

Hi, currenty, we installed a UCCX version 8.5, ann we have the follow problem:The service RmCm  Subsystem stuck in initializing, below not permit that Subsystem Manager is IN-SERVICE.Does Someone know about of this problem?Thank you

Hi, Guys I have issue with Cisco Finesse 10, after agent login finesse i have error in finesse. and after close / open internet explorer, finesse is running well. i found bug on cisco document. but , i can't find the best practice on this documen...

Hello I have Music uploaded and it plays perfectly fine, however the track is 2:50 long, and silence plays for about 15-20 seconds before the track starts again while on hold. How can I make the track restart immediately after it finishes playing? Th...

HI , Could you please advise on possible ways UCCE can be integrated with Unified Service desk. I also wanted to understand if exposed API from UCCE is similar to UCCX? Thx.

It was reported recently by an agent that their Not Ready Time was increasing while they were in a Ready state. I actually witnessed this happening and looked through the log files but didn't see anything unusual. I have spot checked a few others but...

HI AllHas any one successfully configured ccb for CVP 8.0? I have been following the admin guide but I hit an issue where you are meant to configure the survivability tcl script. When I try to enter the ccb param I get the following error each time:H...