Hi,Is there a possibility of configuring a phone to record all calls made from an extension, without agent logging into the phone.how does the RTP work with call recording.Any relative information would be really helpful.Thanks,Waseem
Hello All, I installed a new instance of Attendant Console Advanced 10.5.2. and all was working fine. I did a reboot of the server and now the services will not start. On the Service Management page Cisco Unified Attendant Server shows Status: Sto...
Hi everyone,
I hope you are well.
I´m thinking what are the consequences if I erase a Skill Group.
What happens with the CUIC Reports?
Can I consult the previous information, although I erased the Skill Group.?
Can I reestablish the Skill group eras...
Hello, everyone.
I hope you are well.
I am planning change some Skill Names and erase some skills on my PCCE 9.0.4, but i want to know the implications of that changes.
What happen with the information of CUIC?
What another consequences has this?
Re...
There was an open bug CSCuv72535 tracking the missing SAB utility in the latest CVP versions. I see it has been marked resolved as of 11.0.1 but still i do not see the SAB utility in 11.5 after windows install.
Does anyone know more about the res...
Hi there!I've had a working skript for uploading prompts via phone for a special announcment, which suddenly stopped working. My other scripts (e.g. User Help Desk) are still working fine. It's difficult to restart the whole server during business ho...
Hello,
I have a peculiar issue or may be it is peculiar to me.
For a customer we have calls requalified with a Specific Call type and the Calls is being sent to a particular script.
However when I look at the Script--> Call type association I do no...
All,
Thank you in advanced for reading. Like the title says, I am looking for input on the most important events to monitor via SNMP. The CVPLogMessages.xml has over 700 events and I want to narrow it down.
I've a few in mind but would love to hear...
Hi All Master Cisco,
I have the Problem on Cisco AQM 2.7.3
1. cannot synchronize databases
2. Link AD to ACD Users.
Please Suggest to me, How to tshoot this Problem ?
The Goal is Cisco Agent Dekstop can use Recording incoming or outgoing
Th...
We are running UCCX 10.6.1 SU2 ES1 and we have been seeing system reason code 0 showing up in some of our reason code reports. I have done research but I cannot find what this reason code actually means except default. I know in UCCE reason code 0 ...
Greetings!
Is it possible somehow to get a call duration in Finesse call ends workflow ? I would like to use it in browser pop action.
Thanks in advance for your answers!
When the outbound call is performed through PSTN . call does not Disconnect automatically after the third party dropped the call . It Still plays Dial tone.
When the outbound call is performed through WAN. Call disconnect after third party droppe...
We have centralized Contact Center in one of the location. Due to recent DST changes in server location, the remote sites time of the day has changed. So we have manually updated off set time to resolve the issue. We still got confused how this happe...
Hi,
I have just install a uccx 9.0.2 on vm, here is the vm configuration. 2 vCPU, 4G memory, 146G HDD.
after the installation, the console shows some /usr/sbin/racoon can't be executed, permission denied.
and when i try to login in the console, after...
