Does anyone have documentaton on all the possible commands, syntax, and/or capabilities of the xml files for scripts? I would like to know exactly what they can do in relation to UCCX.
Dear all,I have a cluster of CUCM, a cluster of CCX and 1 QM. I need to add 1 more QM for redundancy purpose. Is it possible to make High Availability of QM? If i add 1 more QM, what happen to the recording in the existing QM?Thanks.
we have uccx 7.0, the master server (publisher) falls back to slave as soon as we have 20 agents in queue. And agents keep on logging out as soon as we have around 20 calls in queue again; what could be the posssible reason for it. We have enough lic...
I am trying to figure how to track and what report to pull that will show me say how many times a when the script is called that a say option 1 was pushed and they were transfered out either to a queue or to another phone number? I have some users re...
Can the CUCM R9 in the BE6000 R9 be integrated to an UCCX R9 installed (with a 300 agent OVA) on a separate UCS 220M3 server?The goal is to increase the number of call center agents beyond 100.
Supervisor desktop agent team summary report are not showing accurate. Before restart the server we are facing a Agent logon time its not correct under the supervisor desktop agent page.After restart that problem is resolved the Agent logon ti...
Dear All,I've been assigned a task of designing a Call Center for 4 agents. I am very new to Cisco Contact Center, so I need your help in doing this.Please find attached the proposal request from the client...Thanks in advance...Syed..
Hi All - can you help me out in clarifiying CVP license.By default we will get 1000 CVP Ports which is common for SIP and IVR Services?ICM services required any ports to communicate with ICME?How abt VXML ports, VXML is only required for self-service...
I have a customer trying to connect their UCCX 8.5 premium to a HP UX Informix 11.5 database. Is this supported and if so, what driver should I use? Please advise.
Hello everyone,As a CVP newbie, I need some help. How to include * and # keys in Menu MicroApp for Configuration Param setting in VRU Scripts.I want these keys to be e.g. "To return to previous menu, press # key, to listen previous message again pres...
Hello,does anybody know is it possible to monitor from Win basec supervisor application Linux java agent logged in client?If we try to monitor win basec CAD everything works but if we have Linux logged in agent (custom application based on Cisco java...
Hello,We are upgrading to Windows 7 64 bit, we have UCCE 8.0 as our call center. We done some testing and notice CTIOS agent desktop 8.0 doesnt work and then we tried CTIOS agent 8.5(4) which works to a certaion point the application opens but just ...
I am setting up a Que and the customer wants to have agents in group A answer all the calls. If a call waits in que for over 5 minutes, they want a second group of agents (group b) to be able to take that call. So the call could goto the either group...
Experts, Agent user email conversation. "This has happened to me when I miss a call that comes thru the agent. I'm not on the other line or anything. Doesn't happen all the times,The only way to end the call is for me to log out of the a...
What determines the number of IVR ports on a UCCX? Not how many you need, but how many show up? I cant seem to find this as a license issue, or a configuration option. Some documents suggest it is based on the Server Size and that it configures ...
