Contact Center

I've got a rather large script, but having trouble with one new section.  We calculate the expected wait time, create a variable for a prompt to play a specific announcement, and offer voicemail (press 1).  If they don't press 1, back on hold, wait X...

Hello,When I make a call, the call is going to the ICM and then it is coming to the Call server then to the VXML gateway and then it goes to the VXML server and plays the promt. The problem i am facing is that once the menu audio is played the call g...

I have get errors when I try to installing CAD Client Configuration tool. I am using windows 7 x64 ent.First error                                                                           Second error

    Hello,Does anyone know how to take the ANI and do a database look up to get the customer loyalty program number?  After the number is collected, I need to return the ANI and the loyalty number to CTI using variable 5.  Any feedback on how to acco...

The Average Speed Answer (ASA) is not shown on the Cisco Supervisor Desktop 8.5.2A and ICM version is 8.5.3 for the reference i am attaching the screenshot, when seen in the CUIC reports the ASA is shown on one or two skill groups but against majorit...

Hi, ExpertsWe have the following problem:At Supervisor Desktop in the real-time displays ASA (average speed of answer) field is "no data". I have found the following information at Troubleshooting guide:Problem The ASA (average speed of answer) stati...

Has anyone else notices that the cisco unified ccx client configuration tool fails if you run it on a 64 bit Windows 7 box?  Just installed the most recent version of UCCX and was quite disappointed to see this STILL happens on the most recent versio...

Working with UCCX version 9.0.2-10000-71.  Attempting to set up the outbound option, and running into an odd problem.On the General configuration page for the Outbound option, the last setting is the percentage of agents it should use.  This defaults...

                   All,    My users been having issues with their CTIOS. When they attempt to log in everything stays black and they are unable to click any button. The users are using soft phones. To resolve the issue I have to remove them from PG u...

Hi All. We performing some java class in UCCX DO step in script. Is it possible to start class and do not wait for results and then some steps later come back and retrieve results?

Hi all,I am trying to use the database element in Call Studio with version 9.0I can't figure out what it is that should be used in the JNDI field and how to create the database connection.Anyone knows how to do it in straight-forward way?Thanks,Sahar...

UCCX 8.5.We're in a testing/training environment. Is it possible to purge same-day data for historical reporting?Through the UCCX admin page I can delete everyone up to 1 day old, but not same day.Not criticial - just want to see if it can be done.Th...

Hello,I have a two node setup (Hight Availability) of UCCX servers (version 8.5.1.10000-37). They will be upgraded to version 8.5.1..11004-25 this week. I have a script that communicates with an external server several times. For example:Days = Creat...