Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Hello, Currently working with UCCX 10.6 as an IPIVR.  I have created a script in UCCX to route callers based on their area code and all functions as it should.  I have written an XML referencing the area codes as shown in this example format:<?xml ve...

BKarv246 by Level 1
  • 13 replies
  • 0 Helpful votes

Hello, I know AgentGreeting isn't supported for Outbound Calls, and I understand why. I used SocialMiner's Callback application for my Courtesy Callback feature and I would like to see if anyone has been able to create a three way call within CVP/I...

Please consider taking a couple minutes to stop by the Cisco Community booth (#2773) in the World of Solutions if you're at Cisco Live this week. If they scan your badge they'll make a small donation to the March of Dimes, and it'll help you earn poi...