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Resolved! UCCX send entered digits to CAD display

Hi, I'm trying to get a set of numbers (that will be entered by the caller) to show up in the enterprise data fields in CAD.Scenario would be that the caller would have to enter their customer number (7 digits) and when the call gets put through to a...

Agent Desktop Dashboard Toolbar Task Button Blind Transfer will not transfer a call until the deskphone transfer button is pressed

All our Agent Desktop Toolbars Task Button for Blind Transfer will not finish transferring an ACD call unless the Desktphone Transfer softkey is pressed. There seem to be a delay in the transfer that the deskphone takes over to finish the transfer. H...

UCCX 8.5 Outbound IVR Campaign

We are desiging an outbound IVR campaign with UCCX 8.5. We are not clear on several features:1. Can we pass accountNumber information  from a contact list to the script and execute a database lookup based on accountNumber2. In the case of answering m...

Resolved! UCCX(9.x) Compatibility Matrix for IE

The UCCX compatibility matrix indicates that the most current TAC supported browser is IE 8.  Has anyone run into issues using IE 9 with the CAD client using the integrated browser window.  When will IE 9 be supported?  UCCX 9.1...UCCX 10.x.Thanks Jo...

Resolved! data resync on UCCX

Some of our voicemail profiles changed on some of our CTI route points.  So UCCX is reporting Cisco Unified CM Telephony Data Synchronization errors (VoiceMailProfile  UUID changed from {old} to new).I just wanted to make sure it was safe to run a da...

Resolved! CVP (9.0) routing order.

I believe now in CVP 9.0  , I can configure static local route even if Outbound proxy is enabled. ( this was not there in cvp 7, and local static routes becomes greyed when outbound proxy is selected.).  If both are enabled which takes precedence ?.F...

call forwarding issue

Hi,My customer has a strange requirement that if all agents are ready and none of them answers the call the call should go to the voicemail after checking all agents. Automatic Not ready state is not acceptable so the RONA setting is set to Ready if ...

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