Hi, I have created UCCX 12.5 Sandbox lab for Cisco finesse custom development. My application was working on Friday - 25th March with same lab and http.conf file configuration but suddenly stopped working on Monday - 28th March. No changes on my side...
Forum Posts
Hi,I have a Cisco Finesse integration used to handling in- and outbound calls. But I ran into an issue.If I make an outbound call to a cellphone, and the user does not answer, or declines the call - I don't get an event I can hook up on, and my call ...
Integrating with Nuance and was wondering if anyone has ever done Speech-to-Text from the CVP side. I have the Nuance server stood up with required license and have no idea on how to receive audio to convert it into text.
Hi, I am writing an application to deploy vxml application using CVP Rest API. The document says i can define list of servers where i want to deploy instead of deploying in all servers. There is no clear example of how <server>ref-url of server1</se...
I am traying to config the Live data connection on CUIC, I have my CUIC server and my Live data server,In my UCCE inventory I need to add the LD Server In my Live data server with CLI:After apply the command admin:set live-data machine-services user@...
I've got a Netbeans project that runs fine in the IDE (sends sms message via Twilio). I've got no idea how to get that imported into a custom element though. Is there a guide for how to do this? Some example "hello world" type script from Cisco to...
Hi, I'm having the same issue as described in xmpp-authorization-error-when-connecting-to-finesse with our in house PBX.I want to see the debug logs for openfire server.With "Cisco Finesse Administration Guide Release 11.6(1)" we had the command "ut...
Hey everyone, I am needing to utilize Cisco's region explorer to route calls by all 50 states based on ANI (area code). I am planning on using the CLID node and then branching off the 50 states which seems a bit cumbersome. I see there is a custom ...
I want to create a custom element that sends DTMF according to my logic . I can file play .wav files of dtmf tones but there is a better solution i believe. How can i use VXML feature below to create an element for on call studio. Can you share a doc...
Resolved! Failover Implementation in CAXL
Hi, We are looking to implement High Availability (HA) for our CTI using Cisco Ajax XMPP Library (CAXL). According to the documentation of the library, it supports HA.In CCX 11.6 it worked without any problems even though we didn't provide the second...
Hello , I want to display a real time data on supervisor desktop. Can I use CUIC live data and also have to change the color based on threshold level. for example if threshold level reaches 10 sec, color coding on particular skill should get change. ...
I'm just wondering if there is a requirement to apply the OVA to the VM for windows boxes for PCCE installs. I know each component has a specific OVA but can we just set the VM settings ourselves or is the use of the OVA actually required. Does it...
I have been using Sharp.Xmpp - https://github.com/pgstath/Sharp.Xmpp - to subscribe to events. It works just fine so far...but now I have to connect on the secure port.I don't know much about certificates, but as far as I can see, we expect a server ...
Main script calls on 'baselineholiday.aef'Baseline holiday does not work. When selecting only baseline holiday gives technical issues message.Need main script to lookup holiday via baselineholiday and determine if queue is open or closed.
Hi,I am facing an issue in XMPP library jabberwerx/CAXL. The issue is that sometimes (randomly, no particular scenario) my connection of XMPP is lost with cisco finesse. I observed the behavior of the finesse desktop client at the same time and it wo...
