Hi everybody,
My back-end site use finesse non gadget api, now i wanna consult gadget embed this, and transfer call to other.
Anyone can share guide and experience to develop it ?
Thank
Hi All,
I am trying to understand the difference between VXML gateway(VB) and CVP VXML Server. As I understand when we make a call to UCCE it goes to a VXML gateway. Then it goes to CUSP and then it goes to CVP. Whats the role of VXML gateway an...
Good Afternoon,
We are due to go live with a call-back feature soon and the contact team would like to know how many call-backs have been made and who by.
The script begins with 3 prompts then hits a queue, after around 40 seconds a sub-flow begins w...
Looking to see if anyone has moved existing equipment between data centers with a complete UCCE environment running on UCS-B and if there were any lessons learned.
Did you perform a complete re-IP? Run simplex for an extended period? SBC, CUCM, CUSP,...
Good Afternoon,
I would like to know if anyone can help me with something?
I am trying to figure out if CODE 33 on our Cisco Systems, Inc - Cisco Finesse v10.6(1) system ONLY means "Agent status set to not ready by Supervisor" OR.. if can also mea...
Folks,
I'm trying to call an Azure web service that returns data back to UCCX. The custom Java code that i use works in Eclipse is based on this and it works as expected. I've uploaded my custom JAR file and dependencies and restarted the server. ...
In a IPCC Enterprise environment, is there a way for a CAD agent that has already received a call from the queue to transfer that call to another skill group? I know I can create a separate ICM script, configure it to a route point, associate the de...
Hi, i have a cisco unified contact center solution with 25 agents (25 premium licenses), I want to use the socialminer but I don’t know what licenses I will use to activate this service, and about the cisco unfied intelligence center what licenses I ...
We have a UCCX Environment with Wall Board Integrated and also database integrated with it.
I want to use the Cisco RTMT Analysis Manager features for tracing calls. After reading through documents we found that we need to set the password for uccxsc...
Hi,
Newby in UCCX. So far the learning experience is great.
Got stuck on a new IVR with two IVR menus...
Trigger [Switch] external 1000, plays welcome prompt then the [Media Menu] for IVR Main Menu Prompt.
Press 1
[Goto] the local script CSQ queue.
...
Hi all,
After contact center agents logging in, the CAD(agent desktop) application shows message below:
Integrated Browser
The home page is not configured in Desktop Administrator
Is the home page required by default? Could anyone advise how to...
Hello Everyone, I have a few query's that I have acquired and manipulated over time for Max Agents. However I can't seem to get a query to work for Daily numbers and sorted by Skill Group.
"Max Agents by day sorted by skill"
Any Ideas or examples ...
Hi Team,
The "Cisco Unified Intelligence Center Solution Reference Network Design" (SRND), Release 11.0(1) mention the fact that CUIC nodes communicate with each other directly by using IP multicast, which happens independently of database replicatio...
