Contact Center

 I am having trouble figuring out  why this inst working.  the call and the application freezes up.  I have to go to task manager and kill the process because it says it is not responding. I have also noticed that it freezes when the call is answered...

Hi everyone, I'm facing an issue with CUIC 11.5, I'm trying to run an Agent based report against Agent_Interval. The query contains an order by clause but when the report is executed cuic is not sorting the results at all. Here's the query (Anonymo...

Hi I am getting an Alert from our UCCX RTMT almost every 10 minutes. The Alert is as follows: UTC :  %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=SOAP -Log Collection APIs][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterI...

Hello, 2 Server in HA UCCX Version:11.5.1.10000-61 The Server send this message: RTR : POPULATE call to CUIC failed for teamID ::1.To get the team name,make a REST API GET call for team resource.Run sync CLI command AppID : Cisco Unified CCX Engine ...

Hi , We are facing a issue in CVP that we could not able to see any logs in Activity folder on specific application on Side B, whereas side has all the logs captured.Please let us know what could be causing this and what is solution for this issue?

Hi Experts, I'm looking for some advice within Finesse.  We have recently changed over to Finesse from CAD and was wondering it there is any way to see how agents are hanging up at the end of the call. I have implemented an After call survey using th...

Dears, I had Cisco VOIP , using two cucm 7816I5 what else needed to make Call Center and IVR solution ?

Hi, I'm having an issue with CVP-Survivability. If our POTS dial-peers reference any of the services created, the call goes busy and I see the following error when running debugs: "CALL_CONTROL-6-APP_NOT_FOUND: Application aa in dial-peer 86024830...

Hi, We are in the process of deploying Cisco PCCE within our environment. However there is a sticking point on deployment of the virtual machines. Cisco states the following Packaged CCE is qualified to only work on a retail installation of Microso...

Hello I'm facing Phone book display error; " unable to retieve phone book" in the list of contact with only some agents finesse desktop, UCCX version 10.6 The "Retry" button doesn't help to refresh the page; Regards

i want to setup my lab where I want to install CUCM 1 , UCCX1, Cisco Unity 1 . kindly tell me which hardware I have to buy from the market like harddisk space , RAM , processor

Hi We need to patch our UCCE 10.5 infrastructure as we are several patches out of date with regards to MS. We run a redundant system with A and  B sides Controllers, CVP, PG`s etc. in different DC`s.   We are looking to patch side B first followed by...

I have a customer that posed a new requirement that they want to limit their callers to only a single call a day. They are having a high volume of repeat callers in a single 24 hour period.  They want the first time a caller calls in to be able to re...