Contact Center

Hi, is there any way to find out the BHCA in Existing UCCE System. >> please help me to understand that BHCA will applicable in all components in UCCE ? ( i mean CUBE's have their own BHCA, cvp ,icm and cucm has their own BHCA ?) Thanks, Rajni Vashi...

Is there any way to alter the maximum attachment size of emails sent to the finesses email queue from 2MB. We have some users trying to send photos that are more than 2mb in size.

Hi Experts, I am facing issue with Supervisor when supervisor try to live monitoring and click for any call it goes to one agent and on screen it shows to agent call is monitor. As in configuration i did not find anything like this suddenly it start...

I select collation is Latin1_General in install sql server, but now i want to change my collation to Chinese_PRC_BIN, I use this command: .\Setup /QUIET /ACTION=REBUILDDATABASE /INSTANCENAME=MSSQLSERVER   /SQLSYSADMINACCOUNTS= administrator /SAPWD=**...

We have a call center that is asking to forward their CCX agent's to off premise numbers and have the ability to take call center calls. We tested it and the call gets handed to the external number(ie cell), and then drops.  Is there something we can...

Hi We have UCCX 10.6 and recently we have confronted with a problem. When a customer goes in a queue the call disconnects. This happens for some of our calls and also happens randomly.  I checked the log of the call in the CUIC and the contact dispos...

I am totally new to UCCX and Wallboard. The ICD part works fine. The CSQ is dismaying a blank screen with UC Guru logo and WB v1.42 only. I found out that RtCSQsSummary table is totally empty. Everything seems to be configured correctly or so I think...

Gents, I have opened or tired to open TAC case over this and I am not getting a good response on this so far, so I am throwing it out here hopefully you guys can help We are testing new UCCE deployment and in one of the scenarios experienced the iss...

Hi All, I have 8 CVPs (CVP1, CVP2, ..., CVP8) but I have a problem with CVP7.When the call is distributed to CVP7, the messages is played with later example i.e the Welcome message is played with 17 seconds of later and 10 seconds between messages (W...

Now we use different incoming and outbound queueWhile a client is waiting he can press '1' and will be placed in outbound queue.First free-operator  with "outbound call" skill can callback.But we'd like unite incoming and outbound queue.in case the c...

Сейчас при входящем звонке клиент может нажать '1' и будет помещен в очередь на исходящий обзвон. Первый освободившийся оператор со скилом "callback'  видит эту очередь и может перезвонить клиенут. Хочется объеденить входящие и исходящие очереди, так...