Contact Center

Hello Everyone, I have a few query's that I have acquired and manipulated over time for Max Agents. However I can't seem to get a query to work for  Daily numbers and sorted by Skill Group.  "Max Agents by day sorted by skill" Any Ideas or examples ...

Hi Team, The "Cisco Unified Intelligence Center Solution Reference Network Design" (SRND), Release 11.0(1) mention the fact that CUIC nodes communicate with each other directly by using IP multicast, which happens independently of database replicatio...

Hi, UCCX script is running and playing wav file but caller cannot enter DN or his/her choice for the departments. When wav file playing finishes, forwarding call to operator. What is the reason? Can anyone help me? Thanks

Dear Gents, We are facing isssue in IVR. When user calls to our toll free number during IVR the voice is getting break. Kindly suggest me how to resolve the issue.

Hai i am new to contact centre scripting.I need to set up a small call centre  I was trying to make a script  work, but  the issue holiday check not working Any one have  a  holiday check script with main script working. thank you

Dears, I have String Value (Names) in Arabic language and need to pass it to TTS, but always CCX is sending incorrectly as it doesn't understand arabic strings, i tried also upload as a document and do (Create File Document) and pass it to TTS and sa...

Someone who can help me with a fail that I have in an UCCX 10.0.1, all the services are constantly being restarted and the connection against the CUCM is dropped.

Hi Team can you please assist me, i am clueless when it comes to Collaboration and Contact Center. Client has a SWSS contract and wants to upgrade from 9.1 to 11.5 what are the steps. please help urgently

Hello. We recently upgraded our Calabrio Workforce Management software to version 11.5 SR6. We are running UCCX v9.0(2). Our Agents access the Calabrio WFM website via the browser in their Cisco Agent Desktop. Ever since the upgrade, the Agents are u...

I have new install of ICM 11.5.1 on Windows 2012 R2 Standard.  When I double click on web setup shortcut I get a "This page can't be displayed" error.   This is a lab setup and ICM is joined to the AD domain.  I have logged into ICM as a domain admi...

hi All, We run a small call center express for a customer with less than 20 agents. And callers can leave a msg whenever agents is busy. (Unity connection) We currently have a real time wallboard using 3rd party product "SmartWallBoard" that pulls in...