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Is there a way to get a list of resources/agents given a team? If not possible, is there a way to get a list of resources that are assigned a specific skill set?
Thanks in advanced
Yosse
Hi!
We need to remove around 650 disabled agents from different teams.Is there a way to do it using either the Bulk Configuration from Configuration Manager or directly delete them from table t_Agent_Team_Member of AWDB (using something like c:\icm\B...
Hi!
When user call Application Trigger, and while he stay in IVR menu, he see CTI Port Number on his deskphone .
Is It possible to hide this cti port number so user can seen only some name on his Cisco Phone?
UCCX version 10.6, CUCM version 11.0
Tha...
Hi,
I just added some new dates on the Holiday.xml file and when I test by making one of the holiday dates to today, I can see the reactive debug hitting the close greeting as expected. When I remove todays date from the holiday.xml, the debug is sti...
I get the following error when trying to connect to a web service over https using hostname.
java.net.UnknownHostException
When using the IP address, I get this error.
javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException...
When I am login CAD supervisor desktop I am getting error == Agent Desktop must be active before call intervention is available.Any one get the same error.
I need to configure the HDS and AWDB databases from simple to the full recovery model.
Is this possible? Is it supported by Cisco? Is there any issue regarding this?
I have searched but have not found information regarding this.
Thanks in advance
Vi...
I have CUCM and UCCX installed in one city and some phones configured with Cisco IP Phone Agent (IPPA) on a client located in another city, there was a network in this location that the phones are installed that was via RADIO. Today this scenario has...
I see here that the "Maximum number of agents per team" is 50 with UCCX.So for example let's say I have a CSQ with 90 agents and 10 supervisor/agents (that will never, ever gain another agent :) that (as far as the business is concerned) is a single ...
Hi All,We have Cisco Compliance Recording (QM) 9 installed with CUCM 9.1 and UCCX 9. I have few clarifications about recording archiving in QM1) I have configured the archive workflow as belowEnd of day = 23:55Recording retention = unlimitedSo thi...
The caller hear " I am sorry, we are currently experiencing the system problem. While running the reactive debug I am getting below error. (Please find the attachment) Here with I am attaching the UCCX scripting.
Recently updated the email server (subsystems>email) to a new mail server and have been getting the following alerts from RTMT ever since.Any thoughts?
SeverityMatch : Emergency
MatchedEvent : Feb 3 14:53:58 servername local7 0 : 2439: servername: ...
Having some challenges with this maximum setting being 7200.
we have some users that could be doing non-queue admin work however, need them to stay logged in for adherance.
Any known way to work around thiss?
Thanks,
Paul.
