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Hello all.. i'm having an issue changing roles for a user in QM admin.  This user was an agent and has since moved dept and is now in a group that doesn't require her to log into agent but the manager does have their calls being recorded.  So basical...

carpiord19 by Beginner
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  • 5 replies
  • 0 Helpful votes

 Hi Dear, We are using two server (web and application)Application and db same server and also we are using standalone installation.it was working fine this morning but we did install new  version 99 license after that we can not access webIts give b...

KY_ by Enthusiast
  • 428 Views
  • 3 replies
  • 0 Helpful votes

 Dear Team, I need to generate string prompt at run time in cisco uccx 9.0 premium edition.I am using the Created generated prompt and it works perfectly for numbers and dates. But there is no option for String variables.Can you please help me with t...

AmmarSaid by Beginner
  • 625 Views
  • 5 replies
  • 0 Helpful votes

All, I am having a problem where the max I can record is 32 seconds or a total file size of 256000 bytes. At this point it cuts me off and makes me stop recording. My max_record_time in cvp record step is set for 180 default. In the CVP logs I s...

Hello folks, As you are aware Cisco officially stated that Device Targets are depreciated as of UCCE 9.0 and have recommended the use of Agent Targeting Rules as opposed to the legacy Device Target method.  I was wondering if there is any situation w...

saship by Beginner
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  • 3 replies
  • 0 Helpful votes

UCCX Verion 8.5Need urgent helpAll agents cannot pick the incoming calls,after service level seconds (updated from 10 to 15 sec)updated on CSQ.  I have reverted back the seconds, still the agents cannot pick the call.  It is ring the IVR, caller can ...