Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

SIP Dialer- TRansfer to ivr

I am using Sip dialer and want to configure transfer to IVR for AMD callls. I was following dockwiki to do this as I can't see any information in anywhere else. Link I am using is:http://docwiki.cisco.com/wiki/Outbound_Option_-_Dialing_Problems:_SIP_...

CVP randomly functions

Hi,I am experiencing a strange problem in a CVP (VXML server standalone model) setup. The setup consists of a gateway (used both as PSTN and VXML gateway), a VXML server, a TTS server and an ASR server. Call scenario: When a customer calls, he will h...

UCCX 8.5.1.4 Master Script

I would like to setup a master script for the complete call center that supervisors or managers could access a script by using the Application ID. The functions of this master script would be for emergency situations such as inclement weather,closing...

dmdafler1 by Beginner
  • 403 Views
  • 2 replies
  • 0 Helpful votes

UCCX 8.5 CAD blank buttons

UCCX 8.5.1.11003-32 EnhancedOut of 300 agents running CAD on Win7, we have about 20 agents who get blank buttons in place of their Task buttons.  All other CAD buttons display correctly.  Verified that all agents have the correct work flow group (Cis...

Mute the "get digit string" step

Hi all, Is there a way to mute the User Input DTMF while using "get digit string"?Becase there is a voice recording system in the CM and UCCX environment,the voice recording system will capture the DTMF tone while an user is entering the PIN in the I...

CUIC Report inporting

Hello all,Somewhere along the line I heard that you can create new reports / report definitions in CUIC premium and export them for use in CUIC standard that comes with UCCX. I am trying to do this now and getting an error on import. Has anyone been ...

Counter in ICM script

Hi,I am building CVP micro-app based ICM scripts. I have been provided with call-flow diagrams that show counters being used to control the flow in the Queue. Say if the caller has passed through a bunch of messages and queue music 10 times, the call...

cndilip123 by Beginner
  • 1269 Views
  • 4 replies
  • 0 Helpful votes