Contact Center

Hello,We have ucce version 8 using cucm 8.  A vendor setup our environment where 7111 agent extension can call any internal extension which is a different partition and not in the same css, however an internal cannot dial 7111.   I checked for a rout...

Hi There,I had developed an application that record a message and send the .wav as attached to an e-mail address.1) The send e-mail step has from: and to: fields... is there a way to configure CCO field ?2) Is there any location in the server where I...

Hi , I'm just looking some other precision about the following question . I will deploy a script with several languages and if no agent are logged or if we are on closed state. then to send the caller to unity voicemail . On this one there is no issu...

Hi,We have recently done installation of UCCX 8.5 and CUCM. Contact center agents run in multiple shifts and the same places are being shared by agents depending on the shift timing. Now, in order to acheive this, we are using Extension mobility with...

Is there a way to script Time of Day as a parameter?  I am trying to implement an open/close time for our call center within the script.  However, the open/close time will change depending on the client and when their DST starts and ends (DST is diff...

Hi, I had to change the IP address and default gateway to CUCM 10.0 and CCX 10.0. After doing that, I tried to upload a new script, but it said me that it was no possible. If I uploaded the same script at .zip, it worked properly. I've already checke...

Hi All,We have recently installed hosted IPCC contact center (IPCC 8.5, CVP 8.5, UCM 8.5), have installed the CUIC 8.5 and applied the proper licenses. Integration with Databases is fine, able to see all reports.Now we are trying to integrate with Ac...

when opening https to use chat from outside , also enables public access to login screen , any suggestions how to prevent this ? I read this in Getting started with Contact center 9.0 : Deployment scenario 1: Customer website in Demilitarized Zone (D...

Hey every oneI would know if UCCX version 8.5 can be installed on UCS 7800 (MCS-7816-I5-IPC1), because when i try to do the installation procedure it show me error that the hardware used is not supported.NB : I alredy install CUCM 8.5 on the same ser...

Is it possible if I can restrict my supervisor not to delete call recordings for the agents ? In other words I want all the supervisors to listen to the recordings but they should not able delete them.

We have a Callback function for our customer, the issue we have is, if the Callback number stays in the system for more than couple of hours (I do not know exactly how long), it goes dissaper from the system. I increased the Max Number of Executed St...

UCCE 9 CAD 9 I know we can remove Agent buttons from CDA -> CAD-Agent work flow -> User Interface section. How to remove buttons from CAD Supervisor toolbar please? Like Recording. If not possible, is it possible to Disable / Grey out a button. I a...

Dear all, How to restore backup I have 3 servers 1pub and 2 subI have the backup for all servers and now shall i take the restore only in pub? or for all server and how?

i have a call handled by an agent in my call center but i cannot find it in the webview call type report but in the webview database route_call_detail table i find it ? hope for your helpcall is received at 10:34 but the call type first period start ...