Contact Center

What version of IPCCX supports Windows 7?Thanks,Doug

I have a customer situation whereby a significant number of calls are outbound from the agents. We use wrap-up data and work time extensively but unfortunately those features are not available on outbound calls. Has anyone experienced this issue? ...

Hi,I am using CUIC 8.5 for report customization. I won't be able to create a customized report using my own report definition. Can anybody help?

Hello. We're building a contact center with UCCE and CVP 8.5. The call flow requires the call to be trasnferred out to an external 800# number and then transfer back for agent. Some calls will also need to be transferred out to third party companies ...

Hi All;I have in the site old CVP (version 3) and I need to add a new VXML browser, from where I can get the files that should be uploaded for the vxml browser?I mean the following files:bootstrap.vxml, en_0.wav, en_1.wav, ... etcIn version 7 and 8, ...

Customer has an existing UCCX v5 system and wants to upgrade to UCCX 8.5.  Customer does not have UCSS.Customer has purchased the upgrade SKU L-CCX-85-UPG-LIC.  My problem is that this upgrade needs to leapfrog through 7.0(1) SR5 or 7.0(2).  Is there...

Hi all,We are facing High uccx engine memory usage ,our system version uccx 8.2 su4,when ever this problem hapening we are facing all agent desktop failure also.Any one facing this same issue.Kindly attached RTMT screen shot.Thanks.

I am receiving the following error when attempting to increase the size of the Tempdb on our Historical Data Server.Expanding database tempdbCreating database device tempdbD112121455 for TempDbSQL Msg: (102 0r 0x66) Incorrect syntax near 'NAME'.Error...

We used to have homegrown Desktop application for Agents.Who used to interact with CTISVR process with geotel.jar or geotel.dll files.So using a Procmon CTI we could see all the agents who are having a valid CTI connection.Now we have migrated to CTI...

Hi folks, i am installing ICM 8.5.3 on Win2k8 R2 machine and have installed the basic setup, now when i am trying to open the Web Setup page to start the installation of Logger and Router it gives me the attached error. Any help would be appreciate a...

Hello,in Cisco Unified Email Interaction Manager (CUEIM) in agent console in Main Inbox tab, when agent gets new activity (email) agent can reply, reply-all, forward and redirect email. I know how to disable the whole roll-down menu (the reply, reply...