Contact Center

We need to use an  IVR Intervoice with our UCCE environment. Basicaly, our need is that some calls from PSTN will reach CVP, then it will collect user data and  transfer all data collected along with the call to Intervoice. I tryed to do that by incl...

Hello,After re-running Webview setup on an ICM 7.2.7, webview is no longer working and I am getting the following error: 401.1 - http not authorised.I have tried to reinstall Webivew. Also I have tried to apply workaround for CSCsa98091 as stated in ...

We have two CUBE routers one in HQ and one in DR, calls are sent from carrier in round robin fashion. We have a CUCM cluster and UCCX cluster spanning the Metro-E.HQ side- Call Manager Subscriber (7.1.5.32900-2)Contact Center Express Secondary (8.0.2...

Dear allI'm running CCX 7.0 and supervisor has a feature to listen to agent's talking (voice monitor). When the supervisor start voice monitor, sometimes there is delay. And sometimes the supervisor cannot start voice monitor because suddenly the age...

Hi,Can anyone Send me how can I integrate CISCO UCCX ver. 7 With MS CRM ver 4 by using HTTP at Cisco CAD.By using the caller ID (ANI), I need only a pop up screen from the CRM to view the details of the client if he has a record in the CRMThanks,Wael

Hello, I have a client that is adding a new CSQ and needs to purchase some new UCCX Premium agents. Currently they have 186 agent but have no clue how many of the 186 are concurrently logged in. They would like to confirm approximatly how many agents...

Hello,I am running onto a strange issue with UCCE 7.5. When we switch from Side A to B and then back to A the supervisor workflows stop functioning. When I reset PGA and everybody goes to PGB some of the workflows start working intermittently. If I t...

Just a question, I'm trying to figure out as they want this skill to only take calls on either Sunday or between 7pm and 9pm (technically 8:55). So in the queue to skill I have this:SkillGroup.X.LoggedOn>0&&weekday()=1||(time()>time("19:00:00")&&time...

Hi ,CAD monitoring is not working .It was working fine but suddenly it stopped working .I have verified the all configurations and it is fine.Customer is using Cisco Unified CCX Premium 7.0(1)SR04_Build443All agent are using Cad 6.6 , Cisco IP Commun...

Hi,We have UCCX 8.0 and CUCM 8.0. Everything is working fine including monitoring. But barge-in, intercept and recording button are gread-out/inactive. Even no barge-in, intercept option under "Intervention".Is there any special configiration to enab...

My client replaced an UCCE by an UCCX. We have only one port group (300) for all applications used for different agents group in country.  CSQ are configured by skills and one resource (agent) may have more than one skill.  The agent can NOT see the...