I have a script where after 5 minutes I pull it out of the nurse queue and send it to the front desk queue. what happens is that sometimes the front desk needs to push it back to the nurse queue. I was wondering if I can set the priority of the call ...
Hi,I have a partner working within the public sector space that would like to extend their agent CTI integration from CCE (Using CTI Toolkit) to the CCX product. A couple of questions;1- Where do I find the SDK or other information to get them starte...
Hello,we are going to install a CUCCX 8.5(1).We have read on the SRND (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf, at page 118) that:"There are certain CAD modules that rely upon r...
I'm deploying a new CUCM 8 and UCCX 8 install. For UCCX, I had planned on using the 5 Enhanced Seats bundle (CCX-80-CM-BUNDLE) that comes with every new CUCM 8 MCS. The envelope came with the UCCX media but not a Product Authorization Key (PAK). T...
Hi All,I am facing an issue in which i see that almost 50 % call are being aborted on the Run Ext. Script node. This issue is just for 1 script only rest are working fine.1. Could this be a cause of a network issue? delays or packet loss between the ...
Hi,I will be upgraging from a version 5 IPCCx deployment to a 8.5 UCCx HA cluster.The V5 scripts all have a holiday check with the xml file in the wfavvid directory.On the new 8.5 UCCX should this file be uploaded to the repository or are there other...
We have an ICM integration with CVP Serverwhere we are setting up user.microapp.media_server with value as "http://10.20.40.59:8080"Question 1==========Wanted to check do we need to set the IP address of media server anywhere in ICM Config(Apart from...
I am upgrading an IPCC 3.5 system to 7.0.1. We need to migrate our CDR on the IPCC. So we are going to upgrade to 4.0.5a and then to UCCX 7.0.1. In the upgrade documentation for upgrading from 3.5 to 4.0.5a we are supposed to use the 4.0 License Conv...
Hello guys,I would like to now if it's possible to use any smnp monitoring tool with Cisco ICM 8.5 to monitoring the services status about PG, CTI Server, Router, etc.If it's possible what the name of the tool?Thank you very much
Hello,I'm having trouble with some IP Phone agents. I have associated the phone with the RMJTAPI application user and subscribed the phone to the One button login service.There are lots of phones that are logging into the phone agent OK, just some o...
Hi,Are there any configuration examples on Cisco Callmanager express (Unified CM express) for intergrating with Cisco Unified Contact Center Express? Having a hard time trying to find these details/sample configurations on Cisco.com.Thank you!-rya
I have ICM 7.5.10I have a Contact Cetner group that wants to bill a client based on how many calls they transfer to them. In the TCD table I am not seeing the number an agent is transferring a caller to.Is it there and I am just missing it?Is there ...
