Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hello Team, I m able to configure in shared line mode but not in proxy line mode.. Kindly help. Best regards Anil Singh
I have a 1500 seat contact centre using 7841 Version sip78xx.11-0-1-11 - though that is quite recent and customer has complained for sometime about syllables or words being lost on calls, they call it "clipping" and reporting that understanding cus...
Gents, I have the following topology: PSTN <-> CUBE <-> CUCM I need to build the following call flow scenario: DID - CUBE - CUCM - Direct Forward to multiple cell phones. We have a DID number which goes thru the CUBE, thru the CUCM but I do not ...
Hi everyone, I am now working at a consulting job, and trying to figure out best practices or strategies on testing SRST. Wondering if anyone can chime in on things you test when working with customers. Currently i have this in place, but i'm not ...
Dear, I have e1 link to PSTN. I want to know if there is anyway that can debug q931 or q921 that show me if the e1 support to have field that show this e1 suppor direct-inward-dial feature. I want to show this for one of my customer that the whether ...
Hello all, Your advice is appreciated IP Phone: 7841 SIP Cisco CUCM 11.5 We have lobby phone which is used for an emergency situation to get immediate assistance. My plan is to create intercom as the first line so as soon as the user pick the receiv...
Hi all, We have a VG204 and VG202 device setup in one of our offices that we've recently deployed Cisco voice services to as part of a larger rollout company-wide. I've setup a number of these analog gateway devices for fax machine usage and they al...
I know CUBE can do some things like this but I'm not having any luck making it happen... I would like change the From header from something like this: From: "Anonymous" <sip:Anonymous@5.6.7.8> header to something more like this: From: "Anonymous" <...
We are running UCCX 7.0, which is of course EOS and EOL. The problem we have is that about 4 years ago we purchased additional seats for the contact center, but they were version 8, and were of no use to us. For the past 3 years Cisco have been issui...
I am having an issue with all of the Cisco IP phones not presenting the caller phone number but just "unknown number". The network infrastructure is as follows - we have two 2821 as MGCP Gateways for the CUCM, in which the phones are registered. Th...
We just switched from an Avaya system to a Cisco UC system and on the Avaya system we had a feature called "Send All Calls" which users could press if they were going to be on vacation or something, and when someone called them it would ring once and...
I have 1 Pub & 2 Subs ... for a maintenance patching of the ESX servers I need to gracefully shut down the Pub then Sub #1. Sub #2 will remain up until Pub & Sub #1 are back up. 1) When the Sub #1 goes down, Will the phones re-register / restart /...
Cisco TSP 8.6(2.2).I am trying to install Cisco TSP on a Windows 7 32bit workstation, but I am having issues. We are using a management program called "Connectwise". My boss wants to be able to dial a customer within the "Connectwise" program to lo...
NTP has associated with Date and time group.So someone please share the flow to get the time for SIP and SCCP phones. CUCM 10.x VER
hello like title, if i upgrade ip phone 9-4 firmware version, the phone gone to reject status so i restore firmware version 9-3-1 then, the phone registered These symptoms only occur on the 6921 model. 7911, 7962, 7975 is fine help me plz When...
