Hello,I'm a freelancer, focused on Enterprise Contact Center Solutions, and now, two of my customers are going to migrate to UCCE. Therefore, I need to build up some knowledge with UCCE, but it looks like that is not the easiest part.Of course I can ...
Forum Posts
All, There is a CVP Debug URL for setting traces and such, and I can't rememeber it. Anyone know this URL?Chad
We are facing this issue from last 10 days where Cisco Softphones getting Unregistered frequently. Agents able to take calls but his CIPC automatically will unregister in between. Its happening intermittent & not for all the agent on floor. Out of 10...
Can we enable agent whisper audio message to agents for predictive outbound campaigns routing calls to agents directly no IVR involved.
I need to delete some of the unused scripts and associated prompts, before deleting the prompts, i want to check if they are being used by any other scripts to avoid service interruption. Please advise the procedure to check the dependency records fo...
I am working through Cisco's example scripts in the guide Getting Started with Scripts, Release 10.0(1). The script that I am stuck on is in chapter 9 is called "hello.aef" - image below shows the 4 line script. The text for the html files ("welc...
It has been a while since I have done any of this scripting.UCCX 11.6Customer wants a new behavior such that if a call comes into the queue from an IVR, that they get popped to the top of the queue (giving it priority) instead of being put at the bot...
ello, I am working on a custom wrap up gadget with external list of codes. The wrap up options show up when a new call has been answered. The gadget works with no issues. The problem I can't fix is when refreshing the browser, the wrap up options are...
I have a request to look at one of my queues and pull a report on whose contact center extension rang, whether the call was handled, abandoned, etc from the beginning of the year and they would like it to be sorted by week Is this even possible? I'v...
Hello,Is there a table in database that stores attach(ed) data that was added in the routing script (not UCCX) - in CUIC reporting?If yes, which table is it? For example, what I need, is "time waiting in queue".Thank you.
I have cucm pub/sub1 and sub 2 installed (version 11.5), i also have uccx (11.6) integrated with it. now i have to create a new cucm cluster (v12.0) and point existing uccx 11.6 to this new cucm cluster. is it possible to do it. as per following doc...
Hi,There is one running script , call comes from ITSP > CUCM > CTI RP > UCCX , here one script already configured with associated prompt press 1 for X, 2 for Y, 3 for Z and 4 for Nothing. Mean nothing is configured against pressing 4.I want to redire...
Going through the UCCX design guide it state that the maximum number of supervisor positions supported is 42. Is that the total number of supervisors that can be created in a UCCX cluster, or is that the total number per team? It looks like there i...
Hi, I have a problem with the advanced capabilities for supervisors via the finesse clientThe tests are done via a sandbox lab.I followed cisco's requirements regarding the supervisor's configuration (adding management rights, creating a calendar, ad...
Dears,We will be upgrading our UCCX from 11.5 to 12.5.I was checking the compatibility matrix of both versions and I noticed that CCX 11.5 runs on Red Hat Enterprise Linux (RHEL) 6.6 and CCX 12.0 runs on CentOS 6.8.Since the Linux version will change...
