Contact Center

Hi, we are currently migrating customer from old SCCP dialer to new SIP dialer. For some reasons we would like to set SIP dialer not directly to CUBE but through CUCM so DIALER<-->CUCM<-->CUBE. I found that issue is there with CPA. CUCM is not transp...

We have UCCX version 10.6 and I'm curious how I can verify what the announcement recording duration is.  I have a customer who evidently needs to record something wordy and they are not sure how much time they have.  I'm unsure on where to find that ...

I have a customer for a particular group they get multiple 50002 Not ready code in their CUIC reports.50002-which usually means a CTI OS component failed, causing the agent to be logged out. This could be due to closing the agent desktop application,...

Hi,   We are using Cisco Compliance recording for call recording. Can anybody suggest that how i can take backup of Cisco WFO Server hosting compliance recording.   Regards.. Sudhir kumar

Can anyone suggest CIPC compatible version for UCCX 11.6

Hi All,   We are facing issue in Finesse popup as we getting only caller number in popup on the right side below of the agent screen and no other details. Can anyone suggest on this. Screen shot attached. UCCX Version :11.6   Regards.. Sudhir kumar  

Usually, for a unique RouterCallKey in a day, we can find 1 RCD record and several TCD records. But we found that some of the calls in RCD cannot be found in TCD.  Why this occurred?  

Hi,I have installed AQM 10.5 configured with CUCM 10.5, The calls are not getting recorded on the QM I am using Network Based Recording. I have run the Wireshark traces but can't find the packets reaching to the QM server. The Trunk which is pointed ...

Hello, I'm using uccx 11.6 and have some end call actions to record call duration and ... in CRM. the problem is when the customer hangs up first, wokflow actions does not take occur. that's working when agent hangs up first form phone or finesse pan...

Recently added supervisor capability to 3 agents as well as added them as secondary supervisors for 4 teams.  When they sign back into Finesse Desktop, it shows them as Agents, with the Team Performance widget however, with "No teams assigned" as a d...

Hi,   Can anybody help to understand CUIC Contact Service Queue Service Level Priority Summary Report as it shows different priorities like Priority 1, Priority 2, Priority 3, Priority 4 so on.what does it mean and also where we can set these priorit...