The business wants to send voicemail messages en mass directly to customers mailbox, bypassing the phone call or any ringing. I believe this can only be done for mobile users and I know of a few 3rd party vendors who offer this as a paid service. C...
Forum Posts
Hello everyone, I am looking to implement an IVR that routes people to different groups, for my purposes having these groups as hunt lists in CUCM and using the logic available to them would be perfect but I'm thinking of keeping the call in UCCX a...
Resolved! Supervisor Live data Issue
Hi All, Supervisor is unable to see live data below error shows "live data is not available after repeated attempts" only one supervisor is getting this errorSystem version: 11.5.1.11001-34 (ES03-18)
I am working on upgrading our UCCX HA nodes running System version: 10.6.1.10000-39 to 11.5.1.10000-61. I am practicing the upgrade in a lab environment. When I run the upgrade, the upgrade appears to be successful, but will still say "running" ind...
Hi, Upgrade from UCCX 11.0.1 to 11.0.1(SU1) is stuck. On Install Logs.. It got stuck on Releasing Lock: 07/07/2017 15:50:18 upgrade_install.sh|Upgrade Complete -- (0)|<LVL::Info>07/07/2017 15:50:18 upgrade_install.sh|is_upgrade_lock_available: Upg...
Good day all, I'm having quite the day today. Can anybody tell me if there is a way to access client created scripts and prompts from the CLI of a broken UCCX. The GUI is not an option, most services are stuck in "starting", the restore f...
I had an issue when configuring outbound option HA on pcce 11.6 When I active mode HA on outbound option, the Rogger B alarm ( pic1 ) 2. After that, I config MR_PIM and SIP Dialer, MR_PIM can not connected ( pic2 ; pic3 )
Resolved! UCCX 10.5 to 10.6 upgrade
Hi experts I am looking to do an upgrade from 10.5 to 10.6 to start enabling the use of Finesse for my services. My question is, do i need a new MAC license or will the upgrade just use what I already have on the system? Thanks
Hi there!I going through SRND , and missed one moment about passing CV in deployment with two agent pg and two Finesse clusters. Its should work out of the box? Or agent in different pg is almost isolated? How to perform transfer between them, via CV...
SELECT(Person.FirstName + ' ' + Person.LastName) as FullName,CASE AST.AgentStateWHEN 0 THEN 'Logged Off'WHEN 1 THEN 'Logged On'WHEN 2 THEN 'Not Ready'WHEN 3 THEN 'Ready'WHEN 4 THEN 'Talking'WHEN 5 THEN 'Work Not Ready'WHEN 6 THEN 'Work Ready'WHEN 7 T...
Looking for more incite on and outbound dialer config that would call people and play a message? I'm looking to build a solution that would call an extension or group of extensions when calls in Q reach a certain level. This could be trigger manually...
Sometime, a client told us he called at a specific time and everyone was disconnected from the Cisco Agent Desktop. How can I track the call from CDR ? I checked for the UCCX extension, 89000 and the only calls listed are those that has been tra...
Good morning, I have 1 agent with abnormal RNAs every month. if you look at the attachment you will see they are getting calls and some ring for 4-9 seconds and then move on. our contact center rona =15. I am baffled as to what may be causing this,...
Hello, I create a demo script using CCX v8.5.1 with DB access included time ago, now I want to recover and use the script using CCX v11.5.1 but I got an error message when trying to edit script with CCX Editor. How can I recover access to the scri...
I am having an issue with my scripting. Seem as though when all our agents are busy taking calls the next caller will wait for about 5 minutes then hear the system error message then disconnect. Below is a sample of the script. Any assistance would b...
