I have created the custom not ready reason code report and have saved the filter for the report. I am having an issue when running the reports that the filter order changes automatically and the columns do not match the filter values. Next time i run...
I need the ability to change the cli on particular outbound calls -has anyone done this and how I saw the variable call.user.microapp.override_cli which initially looked like it provides what I'm looking for -has anyone used the variable, what's i...
We are struggling to manage the team when we can't distinguish a "not ready" (taking a break) agent from one who is on an outbound call. We are on Version 10.6.1 Creating a Not Ready - Talking state as a workaround is not a great solution, as not...
I have a recordPrompts.aef file that I actually found on one of these forums. I have it uploaded and all the recorded prompts for within this script. I have a trigger set up for this script. I am able to call it enter my pin and enter a new prompt...
Hi Every one we need to record calls for 25 call agent so i'm installing CR standalone server with OVA "all in one " . after intalling SQL Server Express and WorkForce Optimization , this error appear to me while WFO try to access SQL database. cou...
UCCX 10.6 We have recently modified the Finesse Layout XML and the Finesse Agent and Supervisor login are working correctly. But when I login to the Finesse Administrator screen with a login with the new Layout XML we get the following error: ???...
Getting an error message when logging into cfadmin when logging in with a user setup as an admin through the appadmin interface. After logging in the Finesse blue page is displayed with "???destkop.admin.body.tabpanels.notab???" and yes, the word des...
I have a team of 58 agents who are all set up to take inbound calls. Our current configuration routes an incoming call to any agent that has been on ready for the longest amount of time. I would like to know if it is possible to "level" these calls. ...
Hi,I am curently testing UCCX 10.5 and finesse agent desktop I have a trouble with finesse :I enable the Chat Control gadget in the desktop Layout but on the agent desktop, the gadget does not loading.I see the grey bar and the loading icon but nothi...
hi cuic 11.5 uccx 11.5 when we go to CUIC--Security---user group---and choose one of available users and move it to selected,,, its working fine , but after one day we lose this configuration and should do it again.
Hello All, I am trying to install ccxEditor on a new system Windows srv 2012 R2 (compatibility mode win 8 or 7) and I get mad... UCCX is reachable from a browser -> OK - no routing issues DNS resolve well UCCX IPs -> OK Nevertheless, when starting...
Hi All, I'm looking for the mobile agent UCCE RTP call flow thanks a lot for your help. BR Aubert
Hello, We have an agent who's screen is not showing up as available in the AQM Live Monitoring tab. We are running AQM 11.5.1.444 and the screen recording software is currently installed on his PC. What am I missing? I can't figure out why he is...
Hi Cisco Team, I need help, I have Cisco contact center and Cisco call manager uccx - 11.0 cucm - 11.5 we are using 7841 ip phones along with extension mobility, then logging into fippa users are stucked/logged in finnse, inorder to get them out ...
Hello I'm running UCCX 11.6. I created a script where the caller can record a message, this message will be sent as an attachment to a mailbox and then tries to reach 3 times an engineer on an external number with a specific amount of time between ...
