IP Telephony and Phones

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External calls are not redirected correctly

Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
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MOH issue

Facing peculiar issue - have configured a different .wav file as MOH for some customers.. works fine with Call Park / Hold / Transfer...only issue is with Directed call Park...in the 2nd leg of the transfer the system plays the system default MOH, no...

Multiple Cisco 3560's showing same error : %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port

Here is the error that shows in the switch logs:.Apr 18 03:21:45.939 MDT: %SWITCH_QOS_TB-5-TRUST_DEVICE_DETECTED: cisco-phone detected on port Fa0/22, port trust enabled..Apr 18 12:15:12.651 MDT: %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no lon...