Contact Center

We have ICM 7.2 with CTIOS 7.2.  The supervisors have a customized desktop (see snapshot).  There are calls that are showing up on the default skill group (00697605228).  Does anyone have an idea how these calls are going to the default skill group i...

Have anyone seen this error message before? If yes, what the resolution.....I am getting this error message when uploading a new script or add a new resource groupcan not acquire ClusterMutex; nested exception is: com.cisco.config.ConfigException: St...

Hi all,I am looking for a way to find the CUCM Call Identifier in the ICM database.Is there any way I could do this just by  querying the ICM?The pruporse of this query if because I am trying to match the t_Termination_Call_Detail records with the re...

Hi,Is there any we can send and receive HTTP request to ICM, so that, the connection of ICM would get established with Database. The IPCC Version is 7.X.Can we connect IP IVR with HTTP request for the database connection, other than ODBC.Rgds....Navi...

HelloWhen the call is placed to a queue and selects an agent, should the agent not answer the call then i want to route the call to another script.Please advice … how to achieve this requirement?  It would be much appreciated.ThanksRegards,Param

Hi,A customer of mine observed that every time his agents have a conversation that lasted more than 10 minutes, the calls would get dropped at the 10 minute mark. I am not familiar with the various UCCE desktop applications and I have never used any ...

Do any of you know whether custom reports/queries configured using the Historical Reporting plugin with UCCX can be saved when you upgrade from IPCX 4.x to UCCX 5.x? We are finalizing the SoW for Compass Group and that is one of their questions. Th...

I'm having a problem running a backup of UCCX, when attempting to run a backup at 98% this following error occurs:ArchivingFailureEvent id=870, archiveId=CRS_1236362486731_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: ...

I'm a newbie to Contact Call center. I running version 7. When I download the client from the server it requests updates to the client (Desktop Agent). Where is the client (Desktop Agent) getting the updates from?   Is it coming from the server or ci...

Does it do WCF or just ODBC?

Does anyone have an example of a Customer Contact Technology Questionnaire that covers things to go over with the customer when in the information gathering stage in preparation of script creation.

Hi AllHow can we traceback rtr DEVICE_TARGET_ABORT_IND message? Is there a correlating factor between this rtr log and VRU PIM logs or VB logs?