Hi Team ,I am looking for yesterday complete report for couple of PQs(like how many total calls answered on PQs) in HDS server. I am not getting which table has that data in DB. I can get that on CUIC , but trying to see same in DB.could anyone help...
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Hello All,I am trying to find how many agents registered on PG1 and PG2 and PG3. could anyone help me with SQL query that gives us result like how many agents currently registred to PGsregards,Kavle
Hello Guys,Calls go to music via the execute scripts node in ICM (interruptible mode) when agents are interacting with other callers or when no agents are available; calls will reach agents once agents are available. When in unit interruptible mode a...
Hello Community, I have the following issue and need some guidance please. When attempting to upload a new certificate to replace one due to expire Friday, November 10, 2023 at 11:59:59 PM on CCX version 12.5.1.11003-511 we are encountering the follo...
Hi, All, When a call arrives at CTI Route Points, the MOH is playing during the queue for the agent. But when the call comes through MGCP-Translation Pattern-CTI Route Point - MOH is not played.
Hi All ,Can anyone help to get below details SQL Query to find agent name ,extension used and latest login date for all agents in ucce. looking for a single entry for each agent. thanks, Rohit
Hi everybody, Cisco 8851 doesn't receive internal or external calls but can make them. Configuration seems correct, and supposedly, there have been no changes (indication given by the customer, assuming it's correct and valid). How to check for possi...
Looking to report on the time a CSQ spends in a state where no agents are ready. It would be great if we could tell the difference if the unavailability is because all agents are on calls, but more interested in when all agents have set themselves to...
Can anyone tell me if I get a connection failure in Cisco Finesse does that affect my ready time stats? Does anyone have any idea? My coworkers try to trick the system by getting connection failure so they don’t have to go on “Ready” status, apparent...
Hi...I'm facing an issue after I re-host License MAC the UCCX from the TAC. And after that, the UCCX CLI shows the warning "test - validate_network : Error, hostname is missing from /etc/hosts".This warning only appears on Publisher, but on Subscribe...
Hi...My Agent got warning like this,Maybe anyone knows about this case?Thanks in advance...
Hi, Contact Centre Manager here. We have recently (in July '23) migrated our team to Cisco WebEx for Contact Centre. We have been working in Analyzer to reproduce our business reports, and have been mostly successful with a combination of custom & St...
Afternoon All!My company has FINALLY decided to move away from Device Targets and use ATRs. Does anyone have a 'best practices' or good resource on how to do this?
Hi, Found a below Ungraceful shutdown detected warning message from our UCCX Sub CLI, but GUI is fine with no warning message. There is a cop file for CUCM, IM&P, and CUC to remove this cosmetic error. But I couldn't find anything for UCCX. Can anyon...
Hi team,I've been facing issues on upgrading a patch file which I have got for finesse upgradation ICM v12.6.2 . Currently our standalone cisco lab is running on finesse version 12.6.1, linked to UCCE v12.5. I'm unaware how to upgarde the patch, so i...
