Hello people,
Is there any documentation about dns address change on uccx cluster 12.5?
We have to change the dns primary and secondary on network eth0, on uccx 12.5 with high availability and smart license.
Regards,
I need to build custom cuic report on CUCM data, via third party source (sql server), and connect this third party in CUIC. This is possible as per community discussions but I am unable to materialize this Data import.Please advise how can I fetch cu...
Hi All,Is it possible (or even a good idea) to change the Priority of a call while it is in the queue? I would like to increase Priority after a call has been waiting for 5 minutes.We have 2 different Priority Groups (P1 and P5) across a dozen CSQs. ...
Hi Everyone,
We have upgraded our UCCX system from version 9 to version 10.6. After successful upgrade, we have updated the CAD from v9 to v10.6 per agent.
However during operation, some agents reported they cannot open CAD and encounter an error "T...
Hello,we had a CSQ we built during the pandemic for a promotion we had in our organization, where we have a CTI route point, a UCCX CSQ and skill set added for our Finesse users. this was also added to our trigger.xml file in UCCX. we are leaving the...
Hallo, can anyone help, how to get MediaList of supervised users by supervisor?
I am able to subscribe each Media of that users, but I cannot get onLoad of that MediaLists.
As a workaround I can use API for each user and use UI Admin for authenticate...
Hi,Would just like to ask help in creating a script based on the attached file, I'm new on scripting and would appreciate if you could help me start the script for this. Thank you
Hi,
We want to add some additional options below to our existing script any examples or procedures would be greatly appreciated. I don't know how complicated adding these options will be?
Option 1 - When a caller presses 2 they are redirected to our ...
Hi all
I want to know about SNMP Community string setting in window servers service
Now default setting : public
But customer want to change name of default setting
So i saw ad servers and icm servers(pg,rog,daw)
Ad servers there is a security t...
Microsoft is ending support for basic authentication
https://blog.rebex.net/office365-imap-pop3-oauth-unattended
https://devblogs.microsoft.com/microsoft365dev/end-of-support-for-basic-authentication-access-to-exchange-online-apis-for-office-365-cus...
Hello,We have an issue that while switching UCCX v.11.6.2 to v.12.5.1 get the below error in step 7 of 9ERROR: Sync after switch version failed: Unified CCX Data Update Switch version has failed due to: : Unified CCX Data Update failed Please collect...
Hello, anybody running UCCE 12.6 with CVP 12.6 on Windows Server 2016 and SQL 2017?I see both 2016 and 2019 versions are supported for UCCE 12.6(1), so thinking on keeping 2016 while doing upgrade from 12.0 that runs on 2016 and SQL 2017.thanks
Hello all , small question During the incoming call , when the call handed to CVP from CUBE and now the call will go to ICM route via PG.how does CVP knows which PG it needs to send the call to , where do we see the GED-125 protocol configs on the C...
Hi there!I have what to me seem like a simple question, I have up and running UCCE 12.5, in the beginning i was able to access Unified CCE Administration outside of the server computer I was on as long as I was connected to the same network, after co...
I have been working on setting up a Web chat with the new digital channels. The chat message is presented to an available agent, but when the green Accept button is pressed, the accept button goes grey and spins its wheels thinking about it, it then ...
