Hello Experts ,Good Morning!!!I have attached the sql Queriy for PQ Based reports , which has default 20 sec SLA, the requirments is need to make 10 sec in the same SQL is that is possible ? if not how we can make 10 secs SLA report? would be great i...
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Hi all,My UCCX Publisher crashed and I installed a new one from scratch and copy all script from old UCCX to new UCCX. The version of old UCCX was 11.6.2.10000 ES08 and new version is 11.6.2.10000. After about 12 hours an alert appear in RTMT that th...
I have a subflow script that is being used to set an alert prompt to play or not depending on whether the alert setting is turned ON or OFF. This variable is updated by calling into a separate trigger on the application and ultimately routed to this ...
Resolved! UCCX SCRIPT CALL FLOW
Hi,I'm arrived in new company and i need to update call flow of my call-center. I think, i'm using this script to do call flow and i would like to do somes changes.Currently, we play message "JouerMessageRegulier" before entering queue and i would l...
Hello, we have change the password to a supervisor user in CUCM. I can login with this user and assword to Self Care portal to Finesse Desktop, but not to Calabrio. I can access Calabrio Quality Management Administrator and I see this user there with...
I would be very happy for your assistance! I have a script that I made for a bank, and I need help with the process of deploying the script because the go live will be done branch by branch, in a slow and controlled manner. The client wants a separat...
Resolved! SQL Query for Team Resources
UCCE version 11.6Does anybody know an SQL query where I could get a report of the Team Resources (Phone Books, Not Ready Reason Codes, Sign Out Reason codes, Wrap-up Reasons and Workflows) per team. We have 151 Agent Teams and writing down/taking pri...
We just upgraded to Cisco CCP 12.5SU3 from 12.5SU1 for Task routing with Cisco UCCE 12.6 and Task submission stopped working While checking the guides for Task Routing we came upon 2 different guides: 1- Task Routing guide: POST - Task Routing - Docu...
Using WxCC 2.0 version 1.0.74-20230821111324.hotfix-tm16006Is there a way to manually tag a call as "Handled" in the Flow Designer similar to marking a call in UCCX for the purposes of a self-service call. We are currently experiencing a scenario in ...
I ran the report and some of the agents have duplicate values, and others do not.When an agent has two different accounts with Cisco, it shows that agent over two lines with two different values:E.g.Name: | ID | RC:1Charlie Brown | 1...
Guys, I'm new here. And I'm learning about UCCX and Scripts. I need to build a script in CCX editor that allows me to receive calls and when no one answers the call a prompt (voice recording) is activated.PD: It is for internal numbers in CUCM Thanks...
Resolved! Obtaining a Finesse operator number
Hi all! Tell me, how can I get the internal phone number of the operator who received the call? I read in the developer's guide that you can get data using the get enterprise call info step, but I can't figure out how to do it. Can someone suggest wh...
I am having a hard time understanding how to (or even if it is possible to) put CUIC historical reports (specifically historical reports, not live data reports) into a Finesse gadget in UCCX. I am using UCCX 12.5.1.The documentation seems to indicate...
Hi. We are on UCCX 12.0.1 and trying to create a data source to connect to a MSSQL 2016 using an Active Directory account. We are trying to use jtds-1.3.1.jar. We enter all the information needed and the test connection fails. This is the DBURL we us...
Hello,we do see the calling name(custometr name who call in) on the jabber but we dont see that information on finesse.any help much appreciated regards,Kavle
