Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
I have below servers and client already setup:- Call Manager 10- Cisco Unified Call Center Express- Cisco Finesse Client for Agent- Cisco Finesse Client for SupervisorI don’t know how to setup silent monitoring to Agent by Supervisor, throughBIB (Bui...
Hi all, i get this RTMT alert from my CUC Publisher: From Wed Jun 21 15:39:09 CEST 2017 to Wed Jun 21 15:39:39 CEST 2017 on node LDE01.uc.xxxx.net, there are 2 TotalProcessesAndThreadsExceededThresholdStart alarm(s) and 1 TotalProcessesAndThreadsExc...
Have you ever seen something like it:I make a call from my ip phone (3911 or 6921) to an external phone (ex: cell phone: 084645727) and the call works fine, but when cell phone turned off the call, on my ip phone the call still connected, ip phone ...
Hello, Is there some setting in the Cisco 508G phones that i can disable so that i can use # key as part of a FAC code to service provider. I have change my dialplan for the phone to include 9#xxxx. in it but when i use this dialplan, the phone send...
Having an issue with a customer calling in , asking to be transferred and when the destination phone rings and the user picks up , customer gets disconnected. I could use some help as I am relatively new to cisco systems.
Hey,I have seen this issue in CUCM but not CME where the call drops after a period.Its a sip call and not sure what could be wrong, can someone please help me Please rate the post Shibly Ibrahim
Hello Everyone, We have migrated some SCCP phones to SIP for testing. Some of our management people don't like the sound (bib, bib, bib) of rediling a number with SIP Phones. SCCP --> Digit-by-DigitSIP --> Enbloc (phone dials one by one) We did not ...
Hi, Is it possible to use a DNS SRV records in CUBE for H323 Trunk redundancy? I have seen it posted in other discussions that DNS SRV are used for VCS H323 trunks and endpoint registration. The service format for call signalling is as follows: _h3...
It doesn't appear possible to configure Call Home in UCS Manager 3.1(2e) without registering Smart Call Home with Cisco. I cannot enter SMTP Server information without completing all of the fields in the "Ids" section (customer contract and site ID)....
Hi, I am building a CUCM 11.5(1)SU2 cluster which has seven CUCM servers: Dedicated Publisher (Site A) Primary Call Processing (Site A) Backup Call Processing (Site A) TFTP (Site A) Primary Call Processing (Site B) Backup Call Processing (Site B) TF...
Our UCCE and Call manager platforms are both hosted. We are thinking of deploying 8851 phones for our remote work at home agents since they have VPN capabilities. My question is, will it support Call recording, Silent monitoring , Barge and intercept...
Hi We have 6 global clusters connected to a centralized ELM. All clusters are on version 9.1.2. We mostly purchase CUWL Standard Licenses when we add more users. We use Extension mobility globally and all users get a Jabber client as well. We assoc...
Hello - we continue to have problems sending faxes through ATA 190's. We have success with receive but send continues to be an issue. We use T.38 and eventually will be going to an ITSP for centralized trunking but currently use PRI. This is the f...
Hi Guys, I currently have a hunt group setup with 11 users, when the hunt group is busy and cannot pick up the call it currently goes a group voicemail. is their anyway to make it so that when their is a voicemail for the hunt group all members in...
I have got hunt list with 2 line groups in it. All Directory numbers in both line groups have remote destinations to mobile phones. When i call hunt pilot all ip phones and mobile from first line group rings but when is no answer and call jumps to ne...
