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Hello,On one of our UCCX 7 HA clusters we are seeing the following errors in the event logEvent ID: 2Source: CTIStorageServerAcmiCInt0001 Failed to send message to the cti server. Error(failed to send message to the cti server).Where this deployment ...

Hello Ladies and Gentlemen,I created java classes and deployed them, they are working fine so far. My problem however, is how to make more variables (currently, only the first 3 substitutions are made). I have attached some screenshots to show you wh...

Hello,We're running UCCX 8 Premium and had an interesting question.  The outbound report seems to include any number dialed from the Agent Extension.  Is there anyway to limit the reporting so it only shows outbound calls as calls that start with 9? ...

Hi!  I can run the historical report by manually set up the timeframe and generate the report. The content of the  report is correct,but whenI run the report by the sechduler , the content is empty,no data during the interval !... Does anybody encoun...

Hi,I am running Cisco UCCX 5.0(2) with UCCM 6.1.  When I  try to launch the cisco agent desktop I get "The license and resource manager may be down. Please talk to your administrator". CRS is running on high availabiltiy and both are reachable to UCC...

Assume you have a UCCX 8 with CM 8 deployed with AD integration.  If the CM looses connection to AD for whatever reason can agents login to CAD? My guess is no since I don't think CM caches user credentials but I need confirmation on this.Thanks

Hello,I need help to understand the attached ICM script specific the nodes which i have marked in red (what they are doing and how they work).Queue to Agent node - Can some point me to a guide or steps, on how to configure this i want to set a Prefer...

I have installed IPCCX 7.0 in VMwareI have finished the installation without any error.But after installation when I tried to open the Admin page from Start > Programs > Cisco Unified CCX Administrator > Application AdministrationGetting error messa...

Hi,is there a way to change the hostname of UCCX 7.0? what should be taken care of if i change the hostname?regardsPrasanna

Hi,We're upgrading from 5.0(2) to 8.0. We've used the Pre-Upgrade Tool to create a TAR file on the production UCCX. From the replacement server we've selected "Upgrade from a previous UCCX release". The Pre-Upgrade Tool ran without issue and the log ...

I setup a wallboard on our system that shows the agent state, whether they're talking, not ready, etc.. The problem is that when someone dials out it will always show them as "Not Ready" and not "Talking". When they receive an inbound call it shows ...