Contact Center

I have a user that until today hasn't had any issues with Finesse logging in, taking calls, or seeing queue information.  This morning however they can log in and takes calls but the queue information screen just sits there saying loading....   I hav...

Hello there,   I am using PCCE 11.02, and having issue intermittently that the CPU utilization going 100 %. Since there are chances for crash, kindly let me know how can i proceed further?   I have verified the following   1, Jtapigw process is using...

Dear members, One of our customers is planning to migrate from CAD 10.5 to Finesse 11.6. I already know that in order to migrate smoothly and use CAD and Finesse simultaneously, the customer needs to upgrade to 10.6 SU1 to enable the Mixed Mode. And ...

Hi all, Over the past few years we have had multiple customers claim that they call us and wait in the queue for very long periods of time. We cannot see them in the Wallboards and the calls do not get assigned to any available agent. I do see the...

For some agents in UCCX 10.5, when they log into Finesse, on the home page, they see this error (it's under the Voice CSQ report I believe):"Error processing report.  Refresh page or contact administrator"It doesn't happen for every agent.  We are us...

Hello to All,    UCCX Version: 10.6(1)SU2   We are currently in the planning of migrating CAD + CSD to Finesse Desktop.    I just wanted to ask anyone if the CAD "Help Me" and "Please Listen" Function is in Finesse UCCX 10.6(1)SU2 or 11.6?  If it is ...

Hi,   I have managed to configure the Wallboard based on the attach https://colinzhong.blogspot.com/2016/01/free-wallboard-for-uccx105.html?showComment=1528869246476#c4281004727333255084   And able to get the wallboard for single CSQ and multiple CSQ...

Hi All - I am trying to setup SIP TLS between VG - CVP and form VG - CUCM with SRTP.   VG - CUCM with SIP TLS and SRTP works fine.   unable to establish SIP TLS between ingress GW - CVP which shows busyout all the time using TLS.   Generated 1024 bit...

Hi Every one my company need to intall two workforce quality management (CR) for HA  . we  have 25 call center agent, there is UCCX PUB and SUB. after some research in cisco documents i get that we need to create cluster of CR but this part is not co...

Hello Everybody,    I'm new to the contact center world and It's the first time where I face such problem, the user in question change his password almost every 15 days due to a security policy but never had this problem before, he always uses LDAP p...

Hi all,I've added 4 new phones to my callmanager cluster for my contact center hosted but the agents aren't able to login to the CTI agent desktops connected to these instruments.Login attempts bring the following error:'CTIOS Failure: IPCCError [120...

Hi, How can I find out missed calls and abandoned calls  in reports  Thnaks