Collaboration Knowledge Base

Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rtmtmac14.zip old...

The Cisco Document Team has posted an article. This document describes Log Analyzer and SIP Profile Tester tools for troubleshooting CUBE using the Collaboration Solutions Analyzer portal. Know of something that needs documenti...

The Cisco Document Team has posted an article. This document describes how to collect a packet capture from the CLI of an Expressway or Video Communication Server (VCS) with the Tcpdump feature. Know of something that needs doc...

The Cisco Document Team has posted an article. This document describes how to get the complete Contact Center product versions. Know of something that needs documenting? Share a new document request to doc-ic-feedback@cisco.com...

One of the rising focus areas is the integration of bots and artificial intelligence with customer experience. When we talk about extending the customer experience, there are three fundamental pillars that define it. These pillars are capable, contin...

The Cisco Document Team has posted an article. This document describes the procedure of CUCM installation using Data Export and Import feature. Know of something that needs documenting? Share a new document request to doc-ic-fe...

The Cisco Document Team has posted an article. This document describes how to isolate and fix issues related to emails routed to default exception queue in Cisco Enterprise Chat and Email (ECE). Know of something that needs doc...

The Cisco Document Team has posted an article. This document describes the steps required to configure and troubleshoot Live Data issues in a Packaged Contact Center Enterprise (PCCE) environment. Know of something that needs d...

The Cisco Document Team has posted an article. This document describes one scenario of Tomcat crash due to Cisco bug ID CSCwk81097 on CCE and how to fix it if it does not start. Know of something that needs documenting? Share a...

IntroductionUser GuideFinding theSIP Profile Tester (SPT) ToolUsing the SIP Profile Tester Tool (SPT)SIP Profile Tester (SPT) ExampleExamining the SPT ResultsSIP Profile DocumentationDevelopment and FeedbackDisclaimers   Introduction Cisco Unified Bo...

The Cisco Document Team has posted an article. This document describes how to enable directory synchronization from the Webex control hub. Know of something that needs documenting? Share a new document request to doc-ic-feedbac...

The Cisco Document Team has posted an article. This document describes how regular expressions (regex) work and how to test them in expressway servers. Know of something that needs documenting? Share a new document request to d...

The Cisco Document Team has posted an article. This document describes the steps to customize the preconfigured cipher strings on Expressway. Know of something that needs documenting? Share a new document request to doc-ic-feed...

The Cisco Document Team has posted an article. This document describes the procedure to create certificate templates on Windows Server-based Certification Authorities (CA) for CUCM. Know of something that needs documenting? Sha...

What is a Media Resource?Media Resources ConfigurationTranscoder (Xcoder) configurationHW-MTP configurationCommands Summary What is a Media Resource?A media resource is a software-based or hardware-based entity that performs media processing function...